Management and Program Analyst

Summary

WHAT IS Taxpayer Services
A description of the business units can be found at: are to be filled in following area(s):

• TS - Return Integrity and Compliance Services (RICS) - Refundable Credits Program Management (RCPM) front-office

• This job (or announcement) is open to current permanent IRS competitive service employees in all business units.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Plans and conducts analytical and evaluative assignments for assigned Taxpayer Services (TS) programs projects and operational processes to assess effectiveness efficiency service delivery impacts and the adequacy of management controls. Work products are used by management to improve operations and support management decisions affecting program operations implementation strategies resource utilization and organizational effectiveness.
• Determines data and information requirements gathers input from multiple sources validates data for accuracy and completeness and applies appropriate qualitative and quantitative methods (e.g. trend/variance review root cause analysis workload and performance analysis) to identify issues patterns and contributing factors.
• Analyzes program performance and operating conditions where issues are characterized by interrelated processes competing priorities and incomplete or conflicting information; reconciles differences in stakeholder input and data and develops supportable findings and recommendations.
• Develops written findings options and recommendations addressing operational gaps risks and process inefficiencies; identifies likely impacts to workload timeliness quality and customer service outcomes for affected TS functions and recommends practical corrective actions.
• Reviews proposed changes plans or initiatives for feasibility and operational impact; identifies implementation risks dependencies and constraints and provides technical input to support management consideration of improvements to procedures workflows and controls.

STANDARD POSITION DESCRIPTIONS (SPD): PD26445
Visit the IRS SPD Library to access the position descriptions.

Requirements

Conditions of employment

• Probationary Period - A person who is required to go through a probationary period and then is transferred promoted demoted or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION

• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

Qualifications

Federal experience is not required. Experience may have been gained in the public sector private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience please indicate dates of employment by month/day/year and indicate number of hours worked per week on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE GS-12:

You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:

• Applying analytical and evaluative methods and techniques to assess program operations identify trends issues and operational risks and develop recommendations that improve program effectiveness and operational efficiency.
• Planning coordinating monitoring and evaluating projects studies or program initiatives by establishing priorities milestones performance measures and tracking progress toward organizational objectives.
• Gathering analyzing and interpreting information to identify problems evaluate alternatives and develop supportable findings and recommendations for management.
• Evaluating the operational impact of proposed initiatives process improvements or implementation plans including consideration of customer employee and stakeholders needs.
• Preparing reports briefing materials and other supportive documents that communicate analytical findings risks impacts and recommendations to management and stakeholders.
• Collaborating with managers and subject matter experts and stakeholders to gather information clarify requirements resolve issues and support process improvements.
• Communicating analytical findings and recommendations both verbally and in writing to facilitate discussions with management and stakeholders to support management decisions.

AND

You must also meet the following requirement(s):

TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement by the cut-off date) specified in this job announcement current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate known as time after competitive appointment. For this requirement a competitive appointment is one where you applied to and were appointed from an announcement open to All US Citizens

TIME IN GRADE (TIG): For positions above the GS-05applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05 you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02 03 or 04 positions.

For more information on qualifications please refer to .

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3 Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

• Consider each location carefully when applying. If you are selected for a location that location will become your official post of duty.
• In the event that a building is closed due to rent management new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC