Management and Program Analyst

Job Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

1. Independently leads the assessment of overall objectives and goals of projects and programs within assigned areas. Communicates goals and objectives to executives and management to determine potential impacts on Taxpayer Services operations. Findings and recommendations are considered technically authoritative and normally accepted without significant revision.
2. Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors. Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology). Provides technical guidance to staff as needed. Recommends procedural changes to ensure business continuity and operational stability. Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects. Negotiates with managers across various Service components to obtain necessary resources and organizational support.
3. Serves as a liaison between assigned program area, other areas within Taxpayer Services, Headquarters, offices, and other Business Operating Divisions (BODs). Coordinates input and feedback from internal and external stakeholders, including subject matter experts and front-line staff. Validates reported information and appropriately elevate work stoppages and other issues requiring leadership intervention (i.e. organization structure, work process, procedure changes). Resolves relationship conflicts that impede progress and ensure all parties work effectively toward timely project completion. Coordinates the impact of project or program implementation with employees and managers in affected areas throughout the Service, as well as with individuals and organizations outside the Service.
4. Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives. Directs, as needed, the development and implementation of employee training related to these efforts. Reviews and integrates training initiatives across offices, branches, and sections in a cross- functional manner within Taxpayer Services and other Business Operating Divisions.
5. Develops and executes comprehensive action plans and schedules for short- and long-range project implementation, ensuring alignment with Service goals, priorities, and policies. Independently monitors project performance, evaluates progress against milestones, and adjusts strategies to ensure successful outcomes.

STANDARD POSITION DESCRIPTIONS (SPD): PD26101 Visit the IRS SPD Library to access the position descriptions.