Call Center Representative ($20 PH starting) (LOUISVILLE)

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence. 

How You’ll Make an Impact 

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues 
• Address billing inquiries and facilitate payment processing with accuracy and professionalism 
• Present and explain Spectrum products and services to customers to ensure they understand available options 
• Manage customer interactions efficiently, consistently delivering quality and integrity 
• Document all actions and updates to customer accounts clearly and thoroughly 
• Escalate complex customer issues to management or support teams as needed for resolution 
• Participate in coaching sessions to continuously improve customer service performance 
• Comply with Spectrum’s policies, procedures and work schedules 

Working Conditions 

• Work in normal office conditions 

What You’ll Bring to Spectrum 

Required Qualifications 

Education

• High school diploma or equivalent 

Experience  

• Experience providing core technical support and customer service to external customers 

Skills  

• Ability to read, write, speak and understand English 

Preferred Qualifications 

Experience 

• 6+ months of customer service or related experience 
• 6+ months of core technical support experience 
• 6+ months of heavy volume phone experience 
• 6+ months of working with computers and software applications 
• Experience working in cable operations or telecommunications call center 

Skills  

• Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
• Ability to handle multiple tasks 
• Strong organization and time management skills 
• Proven interpersonal skills 
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation