Print Service Support Technician

• We are seeking a skilled and customer-focused Support Technician to join our IT team.
• This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
• The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
• The role will be supporting the VITA Print Service offering.
• Previous experience and knowledge of printers is a nice to have.
• Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Fill the skill matrix below: Skill Amount Candidate's No. of years of experience Microsoft 365 Required 5 Strong communication and interpersonal skills and detail oriented Required 5 Strong analytical and troubleshooting skills Required 5 Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Commitment to delivering high quality end user support and customer service Required 5 Experience in a help desk or technical support role. Required 5 Knowledge of IT systems Required 5 Knowledge of print services environment 2 #J-18808-Ljbffr Mbi Llc