Desktop Support Analyst

Desktop SupportRichmond, VA – Locals needed100% On-siteLong term contractWebcam and in-person interview required 100% ON SITE from Day One Parking not provided for contractorsABOUT THE ROLEConsiderable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.Considerable knowledge of pc hardware, peripherals & networksConsiderable knowledge of Laptop RefreshAbility to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.Excellent troubleshooting skillsAbility to perform software installations, configurations and troubleshooting hardware and software.Considerable knowledge of SCCM/SMSA strong working knowledge of computer systems, hardware, and software, including drivers and bios.Excellent problem-solving, analytical, and team-working skills.Excellent customer service, communication and interpersonal skills.An openness to learning new technologies.Skill - Required / Desired - Amount - Actual expStrong working knowledge of computer systems, hardware, and software, including drivers and bios - Required - 4Excellent problem-solving, analytical, and team-working skills - Required - 4Excellent communication and interpersonal skills. - Required - 4Demonstrated ability to obtain feedback from customers to improve training methods. - Required - 4Running reports and analyzing common complaints and problems. - Required - 4An openness to learning new technologies. - Required - 4