Help Desk Specialist
Talium Advisors
Help Desk Specialist
As a Help Desk Specialist, you will provide IT support services & provide technical knowledge and customer service support for highly specialized systems applications.
Responsibilities include:
- Support customer service and operations for clients by serving as the frontline for customer inquiries prioritizing and resolving issues.
- Responsible for initiative planning and ongoing client relationship management.
- Track and report support desk data and trends
- Responsible for acquiring and applying knowledge, best practices (external and internal), methodology, and tools to client organizations
- Maintain system protocols by writing and updating procedures.
- Provide reference material for end-users by writing and maintaining documentation; providing support; and training to all users.
- Reporting of all system issues by clear documentation.
- Perform, track and support all non-technical system configurations such as: setting up new user profiles, creating provider profiles, and creation of user roles based on new programs.
Basic Qualifications:
- 1+ years of information technology, desktop support, customer support, technology management experience, etc. in a professional environment
- Strong customer service skills
- Prior experience supporting software applications
Preferred Qualifications:
- Bachelor's degree from an accredited university
- Experience with special education environments
Vacancy posted 4 days ago
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