OSS Support Analyst

Immediate need for a talented OSS Support Analyst . This is a 06+ Months Contract opportunity with long-term potential and is located in Richmond, VA (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:26-29715

Pay Range: $32 - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide troubleshooting and triaging support for end-user issues.
• Educate users on resolving issues to minimize repeat calls.
• Maintain professionalism in a busy environment while adhering to compliance regulations.
• Complete call logs in Salesforce for each interaction and manage bulk requests.
• Collaborate with Level 2 Production Support for escalated issues.
• Support the rollout of new applications and stay updated on daily communications from management.

Key Requirements and Technology Experience:

• 1-3 years of experience in a help desk environment.
• High school diploma or equivalent.
• Excellent listening, verbal, and written communication skills.
• Ability to troubleshoot, analyze, and resolve issues using available resources.
• Experience in a busy, stressful environment while maintaining professionalism.
• Associate’s or Technical degree.
• 3 years of IT experience.
• Knowledge of specific software/hardware.
• Experience in banking or financial services.

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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