Desktop Support Analyst
GlobalPoint
Desktop Support
Richmond, VA – Locals needed
100% On-site
Long term contract
Webcam and in-person interview required 100% ON SITE from Day One Parking not provided for contractors
ABOUT THE ROLE
Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
Considerable knowledge of pc hardware, peripherals & networks
Considerable knowledge of Laptop Refresh
Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
Excellent troubleshooting skills
Ability to perform software installations, configurations and troubleshooting hardware and software.
Considerable knowledge of SCCM/SMS
A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
Excellent problem-solving, analytical, and team-working skills.
Excellent customer service, communication and interpersonal skills.
An openness to learning new technologies.
Skill - Required / Desired - Amount - Actual exp
Strong working knowledge of computer systems, hardware, and software, including drivers and bios - Required - 4
Excellent problem-solving, analytical, and team-working skills - Required - 4
Excellent communication and interpersonal skills. - Required - 4
Demonstrated ability to obtain feedback from customers to improve training methods. - Required - 4
Running reports and analyzing common complaints and problems. - Required - 4
An openness to learning new technologies. - Required - 4
Vacancy posted 3 days ago
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