Badging & Front Desk Coordinator

Badging & Front Desk Coordinator

We're not your average airline. We're agile, resilient, and full of uncommon opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable. With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.

The Badging and Front Desk Coordinator focuses on the proper check-in and check-out of all Headquarters guests, overseeing guest entry area, monitoring building entrances, managing deliveries and mail, and adhering workplace security protocols. This position will support onboarding and orienting new hires for Sun Country Airlines. This includes the pre-employment background process through the first day orientation and any continuous access and badging needs that an employee may require during their time with the company.

Essential Roles and Responsibilities:

• Greets, verifies, and registers visitors and connects them with their intended Sun Country employee or department.
• Responds to visitor inquiries or issues and requests in a timely, friendly and efficient manner; fields visitor questions, conducts research and resolves any visitor inquiries.
• Observes and reports repairs needed on any area in the immediate entrance.
• Reports lost and found articles promptly and accurately.
• Informs management of any issues or situations that may require the need for the management team to meet if foul play is suspected or if something potentially suspicious is happening in and around the headquarters building.
• Maintains strict building access control.
• Provides outstanding service to both our internal and external customers.
• Understands and performs basic safety, security, and emergency procedures of the headquarters building.
• Supports the compliance with AOSSP (Aircraft Operator Standard Security Program), PCSSP (Private Charter Standard Security Program) and FACAOSSP (Full Air Cargo Security Program) in all areas associated with the badging function, including management of Rap Back (Record of Arrests ad Prosecution Background), Airline Employee Vetting (AEV) CHRC (Fingerprint-based Criminal History Records Check) and all pre-employment badging procedures.
• Coordinates pre-employment candidate screening process and facilitates new-hire onboarding process for single requisition and mass hiring classes.
• Anticipates possible issues before they arise and effectively solves problems in advance. This includes independently making quick, educated decisions, and seeking coaching/support where needed.
• Assists with talent acquisition and onboarding activities and projects, as needed.
• Coordinates and administers pre-employment fingerprint based criminal history background checks.
• Effectively interprets TSA regulations as it pertains to CHRC retention, fingerprint based criminal history background checks.
• Assist with the coordination of all aspects of badge renewal in compliance with TSA and Sun Country policies
• Assist with coordinating the SIDA and SY Blue Badge Termination Process
• Effectively interprets and administers Sun Country's ID Media policy.
• Provide assistance in coordinating SIDA/SCA badging appointment scheduling.
• Along with the IT department, coordinates badging for contractors of Sun Country; determining proper door access.
• Coordinates along with IT security access for Sun Country employees to various Sun Country properties.
• Assists in any audits within the badging function to ensure badging compliance.
• Maintains reports and audits retention.
• Extensive interaction with employees, visitors, contractors, and all levels of management, will serve as the subject matter expert and resolve all inquiries for various levels.
• Supports continuous efforts to ensure compliance with established company, government, customer regulations and policies and procedures.
• Assists with the coordination and facilitation of the administration of all Sun Country security policies.
• Attends and completes authorized signer training for MAC (Metropolitan Airport Commission).

Required Qualifications:

• High School Degree or equivalent, or airline experience and other training certificates may be substituted.
• Demonstrated ability to meet deadlines and prioritize multiple conflicting priorities
• Strong communication/interpersonal skills; able to successfully build cross-functional relationships and provide excellent client service
• Strong organization, project management, multitasking, and problem-solving skills
• Comfortable in fast-paced, rapidly changing environment, with the ability to flex into responsibilities outside of role to support business growth
• Collaborative team player
• Demonstrated initiative; able to function independently with minimal supervision but seeks supportive coaching where needed
• Ability to exercise good judgement and discretion and maintain a high level of confidentiality
• Proficiency in Microsoft Office suite, particularly Microsoft Outlook and Excel
• Build and maintain relationships throughout the organization

Preferred Qualifications:

• Previous airline experience

Compensation: $20 - 22/hr.

Classification: Full-Time, Non-Exempt

Work Location: On-Site - Minneapolis, MN

Supervisory Responsibility: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Additional Notes: Must be able to obtain a MSP SIDA badge.

AAP/EEO Statement: It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.