Sr. Specimen Technician - Hospital

Sr. Specimen Technician - Hospital - Holyoke, MA, Monday to Friday, 12:00 PM to 8:00 PM Pay range: $19.41 - $23.06 / hour; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Hospital Specimen Associate, Senior is responsible for the preparation of patient's specimens in a hospital location where either they are working as the sole Hospital Specimen Associate, Senior in a location or as the leader of a Hospital Specimen Associate, Senior work team. The Hospital Specimen Associate, Senior can perform all Hospital Specimen Associate, Senior duties proficiently while managing advanced problem resolution. They are responsible for meticulous customer service skills that include effective communication, collaboration and quality service. Responsibilities: Specimen Processing & Test Send Out Responsibilities Demonstrates excellent proficiency in test ordering policies, hospital processing procedures, specimen requirements for test ordering, sample preparation, Quantum, and compliance/legal requirements. Knowledge and competency of Hospital LIS system (client specific) Print Quest performed testing reports Demonstrates ability to interpret specimen flow/tracking data utilizing all available reports and resources Responsible for supply ordering processes. Performs remote accessioning (pre-accessioning), (client specific) Problem Resolution Responsibilities Troubleshoot and problem resolution for specimen types, missing information, TIQ, TNP, additional sample requests, and other client issues related to area of responsibility. Responsible for Quest pending test management & interface test pending management. Identifies and documents any defects in the data entry process, using department defect definitions as a guide. Maintains and reports department quality data to include compliance audits and Best Practice Team reports Identifies and escalates trends in quality/service issues and appropriate feedback to supervisors/managers when problems arise Customer Service Responsibilities Responsible for managing inbound calls with a positive client interaction. Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization. Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff. Test Down/Test Delay Notification, Quanum downtime notification Coordinate Technical Consultation based on performing laboratory. Relays client concerns to Quest Diagnostics supervisor and sales. Participates in sales/operations review of account. Qualifications: Required WorkExperience: 3 - 5 years of working experience and previous specimen processing work experience in a lab required Preferred Work Experience: Medical background preferred, which includes medical terminology applicable to a clinicallaboratory Previous experience in a production environmentpreferred Physical and Mental Requirements: Position requires data-entry background with abilities to enter 6,000 alphanumeric keystrokes/hour. Works in a biohazard environment, practicing good safetyhabits. Able to sit or stand for longperiods. Skills: Handles multiple tasks simultaneously and works in a productionenvironment. Hospital LIS Systems knowledge or experience a plus Command of Microsoft Office Suite Client interfacing role requiring strong communication, collaboration, and problem-solving skills. The position requires demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems. Communicates effectively with all levels ofstaff. Maintains composure while working underpressure. Reflects good judgment when determining what action to take when resolvingproblems. Demonstrates strong interpersonal skills that foster a positive environment. Demonstrates flexibility and ability to adapt tochange. Education High School Diploma or Equivalent (Required) Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr