Seasonal Tap House Support Staff

Job Description

Job Description

Brewery Ommegang is recognized as a leader in the high-end beer segment. Brewery Ommegang is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Boulevard Brewing Company . As the fourth largest craft brewery by volume in the United States, our beers and cider are built by our people, who are bound together by a devotion to our products and customers. 

 
The Brewery Ommegang Tap House is looking for happy and energetic people to add to our stellar team! Positions include: Hosts and Food Runners . All positions require standing for long periods of time and have a flexible schedule including holidays, nights, and weekends. They will also love our beer! High season is typically early May through early October. Brewery Ommegang is located at 656 Co Hwy 33, Cooperstown, NY 13326.

HOST
As a host/busser you will be responsible for greeting and seating all customers to maximize dining room space and wait staff effectiveness. 

DUTIES & RESPONSIBILITIES  

• Greet Visitors in warm friendly manner
• Seat customers in an even rotation
• Maintain a café wait list
• Answer general information questions
• Answer Café phone and field calls to necessary personnel 
• Assist in bussing duties
• Maintain café bathrooms
• Maintain clean work area and equipment
• Assist servers and/or front of the house lead when necessary
• Properly take customer to-go orders and enter into POS system  

KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

• Ability to work as a team
• Ability to multitask and stay calm under high pressure situations
• Ability to work at a fast pace
• Must be able to work flexible schedule, including holidays, nights and weekends
• Good oral communication skills
• Work with integrity, enthusiasm and possess good work ethics

FOOD RUNNER
Food Runner responsibilities include setting tables, serving food orders and removing used dishes and utensils. If you’d like to gain experience in the restaurant industry and learn how to provide an excellent dining experience, we’d like to meet you. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.

DUTIES & RESPONSIBILITIES

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately 
• Act as the contact point between Front of the House and Back of the House staff 
• Communicate food orders to chefs and pay attention to priorities and special requests (e.g. food allergies) 
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins 
• Ensure food is served in accordance with safety standards (e.g. proper temperature) 
• Check in with customers and take additional orders or refill water, as needed 
• Remove dirty dishes and utensils 
• Answer guests’ questions about ingredients and menu items 
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check) 
• Making sure all plates are set up properly with correct sauces and garnishes
• EOD clean up duties 
• Learn as much beer knowledge you can
• Keeping all stations adequately stocked 
• Take pride in every single job you do 

KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

• Experience as a Food runner or similar entry-level role in a restaurant 
• Understanding of hygiene and food safety rules 
• Physical ability and stamina to carry heavy trays and stand for long hours 
• Availability to work various shifts, including weekends 
• Multi-tasking abilities 
• Good oral communication skills 
• Ability to remain calm and professional in a fast-paced work environment 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS  

• Requires standing for extended periods 
• Frequent lifting and carrying up to 50 pounds or more
• Repetitive Bending including bending, stooping, and twisting