Resident Manager I - AH

The Resident Manager I (On-Site Residence) manages a low‑to‑moderate‑income site in a housing community for special populations, with up to 25 residents, to ensure sound fiscal, physical, and social practices and to oversee the property’s day‑to‑day operations. NOTE: Due to the varying community sizes and complexities, this position must also report, on a dotted‑line basis, to the Resident Services Coordinator to ensure continuity of information flow. Responsibilities Collects, deposits, and processes all Accounts Receivable every month. Collects, processes, and remits all Accounts Payable documentation on a regular monthly schedule. Maintains current Emergency Contact Sheets for all residents. Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment. Performs or arranges for required security, maintenance, custodial, upkeep, or reconditioning of property as specified in the management services or resident’s agreement, as necessary to ensure a safe living environment. Performs or arranges for the renovation of dwelling units upon vacancy and ensures that each unit is ready for new residents by the scheduled move‑in date to minimize vacancy loss. Prepares a periodic (at least quarterly) inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review. Conducts interior audits of all dwelling units at least semi‑annually to ensure the safety of the residents. Addresses resident complaints, aids in problem‑solving, responds to emergencies, and takes appropriate remedial action. Performs all other related duties as assigned. Skills Communication / Interpersonal Effective oral and written communication skills appropriate to the audience’s needs. Ability to develop and deliver effective presentations live via online or virtual mediums. Excellent collaboration and team‑building skills. Effective conflict management skills. Ability to build relationships with customers and executive management. Decision Making / Organization Skills Demonstrates a high level of accuracy, even under pressure. Excellent organizational skills. Ability to work independently with minimal supervision. Ability to exercise sound judgment and make decisions based on accurate and timely analysis. Productivity Demonstrated time‑management and priority‑setting skills. Ability to simultaneously handle multiple priorities. Ability to work in a fast‑paced, dynamic environment. Ability to prioritize responsibilities and organize workload to meet timeframes and deadlines. Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis. Education Essential: High School / GED, General. Preferred: Bachelor’s Degree, Business Management. Experience Essential: 1 year prior work experience. Preferred: 2 years similar work with special needs or low‑to‑moderate‑income residents. #J-18808-Ljbffr