Customer Service, Contracts Administrator

We are seeking a Contracts Administrator that will be responsible for loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions.

Schedule = Monday- Friday 8:00am-4:30pm PST

Prior Customer Service experience is preferred.

Essential Functions:

• Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
• Make contract corrections in the system per dealer requests
• Update notes in the system for all emails received and contract-related phone calls
• Process ACH remittances
• Answer customer questions regarding contracts and cancellations
• Provide cancellation quotes and process cancellations
• Assist dealers with navigating the Dealer Portal
• Collaborate with rates teams when products are not consistent on incoming contracts
• Manage incoming checks daily before giving them to the accounting department
• Contact dealers/agents for contract rejections and issues
• Manages closing each week and sends out targets to the proper people
• Backup the manager when they are out
• Load and balance all contract payments into the system
• Add new users to Dealer Portal per dealer requests
• Net approved claims on batches
• Process contract transfers and cancel/rebooks
• Contact dealers/agents for contract rejections and issues
• Reply to production department emails for assistance with invoices, refunds, and general questions
• Assist with yearly audits
• Other duties as assigned

Education and Qualification Requirements:

• High school diploma or equivalent
• Minimum 2 years of basic administrative experience
• Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
• Proficient in Microsoft Office programs such as Outlook, Excel, and Word
• Detail oriented, accurate and highly organized
• Excellent written and verbal communication skills
• Reliable and punctual
• Ability to plan, organize, prioritize, and complete assignments in a timely manner
• Ability to work both collaboratively and independently
• Ability to manage environmental and process change in a positive manner
• Ability to perform basic math functions, such as addition, subtraction, multiplication, and division

Preferred Requirements:

• Ability to work in a fast-paced environment
• Ability to communicate and work with a diverse team

Work Environment and Physical Requirements:

• Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus
• Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to walk, stand, reach with hands and arms; stoop kneel, crouch, and lift up to 25 pounds
• Ability to frequently sit for long periods of time
• Ability to hear and talk, both in person and by phone
• Ability to spend extended hours in front of a computer screen