Study Participant Recruiter

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.ð Location: Remote in the United States | ð Corporate | ð Full-Time | 𧪠Clinical ResearchWe’re seeking temporary full-time remote Study Participant Recruiters to help us enroll for studies over the next 90 days (approximately). There is the possibility of extending the length of time. The Patient Recruitment Specialist will work remotely and be responsible for all subject recruitment-related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.Schedule: Mondays through Fridays, 8:00am - 5:00pmLocation: Remote in the United StatesReports to: Patient Recruitment ManagerBenefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.ð Why Join Us?You’ll be part of a growing, mission-driven organization that values its people. At our core, we’re committed to bringing innovative medical treatments to patients faster—while creating an environment where employees thrive. If you’re passionate about clinical research and ready to make a difference, we’d love to hear from you.Responsibilities:Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteriaAnswer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteriaPass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screeningDevelop and maintain working knowledge of assigned medical indicationsReview patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contactEnsure accurate collection and entry of patient information into the relevant databases while on the phoneEnsure courteous and efficient service is provided to all callersSupport other members of your team as well as cross-functional team membersAttend and contribute to department meetingsPerforming other administrative tasks, as required.Requirements:Bilingual in English and Spanish preferred, but not requiredBachelor’s degree, Associate’s degree, or equivalent education or experience preferredPrior experience delivering excellent customer service is required; call center experience a plusMedical terminology knowledge a plusPrior inside sales experience a plusExperience with Salesforce a plusPassion for communicating with people requiredPossess exceptional organizational skills and attention to detailsDisplay excellent verbal and written communication skillsAble to quickly adapt to changes in responsibilities, workloads and prioritiesBe a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trialsDemonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing resultsPossess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customersAble to maintain confidentiality with HIPAA guidelines, patient information and other sensitive informationDemonstrate professionalism, sense of urgency and self-motivation to achieve required metricsRemote Pay Range$21—$24 USDHeadlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Need Assistance?Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact View email address on click.appcast.io for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.