Lead

Key Accountabilities:  Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.  Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.  Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.  Minimizes loss by implementing, monitoring, and tracking all loss prevention activities.  Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.  Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.  Provides in the moment feedback to team members to continue our culture of feedback.  Raise all escalations to appropriate store manager.  Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.  Acts as a resource to associates on product knowledge and complex customer service situations  Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty.  Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values  Adheres to all established policies and procedures Retail Lead 9.2021 Knowledge, Capabilities and Experience:  Must possess and consistently exhibit the competencies relative to the position.  Skilled in operating personal computers, POS systems, and various software packages including MS office.  Ability to learn and adapt quickly in a fast-paced environment.  Strong interpersonal and communication skills  Ability to operate independently and with discretion and work effectively under pressure.  Demonstrates an inspirational attitude that contributes to a positive team environment.  Ability to build and maintain effective working relationships with team members  Well-developed ability to speak, read, comprehend, and write English  Ability to maintain reliable and consistent attendance and punctuality.  While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Physical Requirements:  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, crouch and crawl.  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Qualifications:  High school diploma or general education degree (GED)  Must be 18 years or older  Minimum 12 months experience working in a retail environment.  Advanced selling experience and comprehensive product, retail and industry understanding