Remote Accounts Receivable Specialist

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.
About ten years ago, Lumary’s founder and CEO was building custom Salesforce solutions for therapy practices in Australia focused on care for the elderly and disabled. As demand grew and he hired a team, Lumary was formed and created a dynamic set of products to help practices in this part of the healthcare space to scale.
After significant growth in Australia, Lumary launched into the US ABA space. Here, we primarily serve companies who provide help to children and adults with autism through ABA therapy, but also occupational, physical, and speech therapy among others. Lumary provides a full practice management solution to our clients.
Our clients in the ABA space are truly special. It’s typical for a single founder to grow over a short time to build a company of 50, 100, 500, up to thousands of staff, all dedicated to the mission of serving a community of clients with autism who nearly always are in need of high quality and accessible therapy.
You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.
We focus on connection and building deep relationships with each other. The Accounts Receivable Specialist is a vital member of the Lumary RCM Department, responsible for owning the collection of outstanding ABA claims and driving down aged receivables. This is a collections-focused role for a tenacious problem-solver who treats every unpaid or underpaid claim as a case to investigate and resolve. You will spend the majority of your time pursuing payers, working aged AR, appealing denials, and chasing down the root cause of why claims arent paying, then fixing it.
While the primary focus is collections and AR resolution, you will also handle a limited amount of upfront claim submission and payment posting as needed to support the team. Own and work the aged accounts receivable, prioritizing the highest-value and oldest outstanding claims to maximize collection.
Investigate unpaid, underpaid, and denied claims, determining root cause and pursuing resolution directly with payers.
Conduct payer follow-up by phone and portal, escalating and documenting each step until claims are resolved.
Identify and report developing claim issues, denial trends, and payer patterns, escalating to leadership with recommendations.
Review and manage overpayments, initiate recoupment processes when necessary, and ensure payers post reconciliations appropriately.
Audit each month in the quarter for missed billing, unacknowledged claims, and aging that requires action.
Coordinate with providers to write off uncollectable claims only after a thorough appeals and collection effort.
Provide support with primary and secondary claim submission and payment posting as needed.
Collections or accounts receivable experience is required. You have a track record of working aged AR, denials, and appeals - ideally in a medical billing or healthcare RCM setting.
You dig into the details, ask the right questions, and dont stop until youve found why a claim isnt paying and resolved it.
Strong understanding of the medical claim lifecycle, denials management, and payer reimbursement processes.
Familiarity with ERA/EOB processing and electronic claim submissions.
Prior experience in Medicaid billing.
Experience in ABA or behavioral health billing is a plus.
At Lumary, our core values arent just posted on our website and covered once at induction, they guide every decision we make and every interaction we have. When we take care of ourselves and each other we take care of the community.
Flexibility to work from home and the office - hybrid working environment if based at an office location in Denver, alternatively fully remote if not based near Denver
Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
Quarterly employee engagement surveys (currently at 82% engagement and trending upwards)
From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

 
The successful candidate will be required to undergo employment screening checks relevant to the healthcare industries we serve.

This is a full-time, permanent employment position. We are currently only accepting applications from candidates who are located in the United States and are authorized to work for any employer without sponsorship.