Customer Care Senior Representative

Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative

Position Status: Full Time

Hours of Work: Monday-Sunday 8:00am-12:00am EST                                           

Responsibilities:

•           Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.

•           To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. 

•           Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.

•           Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.

•           Remain current on program and product information by being committed to continuous learning.

•           Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

•           Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.

•           English

•           Interactive customer service environment required.

•           Related experience in the food and/or retail industry considered an asset.

•           Strong and developed oral and written communication skills, including typing, spelling, and grammar.

•           Demonstrated ability to implement change efforts.

•           Ability to learn new skills/concepts and apply this knowledge quickly and accurately.

•           Advanced knowledge of PCs and familiarity with system navigation.

•           Positive attitude and demonstrated ability to get along with others.

•           Professional, empathetic, and naturally caring conversational style.

•           Display tact and diplomacy in handling all levels of customer interaction.

•           Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.

•           Ability to work all required shifts.