Customer Service Representative - Houston

Job Description

Job Description

Access World USA provides warehousing and logistics services. Our CSRs are responsible for managing the full spectrum of assigned client accounts. They provide seamless client services, in turn creating additional warehousing and value-added opportunities.

The position?s key responsibilities include:

• Providing oversight for assigned client accounts to ensure customer satisfaction and retention
• Collaborating with Operations to ensure client?s inbound and outbound activity is handled effectively
• Working closely with Commercial Sales Team to enhance service opportunities
• Coordinating with Accounting to process and manage P&L, billing and inventory
• Performing data management to include bill of lading, inventory control and other pertinent reports or output related to client accounts
• Processing various paperwork to ensure smooth operations (FOT, rent invoices, balance rent invoices, SPE/Inbound)
• Managing and supporting other projects as assigned

Position requirements- experience, education and skills:

• High School Diploma or equivalent combination of education and experience (Bachelor?s Degree in related field preferred)
• Minimum four (4) years inventory/warehouse coordination experience or possess demonstrated account management and customer service skills, with knowledge and abilities to perform above-mentioned tasks
• Solid organizational and time management skills
• Critical thinker, with foresight and ability to anticipate customer needs
• Solid negotiation skills, with the ability to persuade and influence
• Ability to multitask under pressure and to meet short deadlines
• Superior written and oral communication skills
• Proficiency with applicable software (Excel, Word, Outlook and inventory tracking systems) with the aptitude to learn and apply new software quickly
• Must be able to work additional hours as required to get work completed
• Knowledge of the warehousing of General Cargo is desired, but not required