Customer Service Representative

Job Details

Related Industry Experience Strongly Desired

Duties/Responsibilities:

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (MS Office) with the ability to learn new software.
• Proficient in Excel
• MS Navision (NAV) preferred
• Related industry product knowledge preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Code Red Safety is an equal employment opportunity employer; minority / female / disabled / veteran.