Director of Strategic Operations, Litigation Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Strategic Operations, Litigation Support based in the United States. Overview The Director of Strategic Operations, Litigation Support will drive operational strategy, execution, and scalability within a fast-growing litigation support function. This role combines strategic planning, analytical problem-solving, and hands-on project leadership to turn complex challenges into measurable business outcomes. Working closely with senior leadership, you will improve operational efficiency, strengthen performance reporting, and support expansion into new jurisdictions and service lines. You will lead cross-functional initiatives, develop scalable processes, and establish the systems needed to support sustainable growth. The position also requires building expertise in court filing and Service of Process regulations to translate legal requirements into effective operational workflows. This is an opportunity for a proactive, data-driven leader who thrives in a remote environment where priorities evolve and ownership is essential. Accountabilities: In this role, you will partner with senior leadership to shape operational priorities, oversee critical initiatives, and establish the processes and performance standards needed to support growth. - Collaborate with the Litigation Support General Manager to define strategic priorities, shape the operational roadmap, and inform high-impact decisions in fast-moving, uncertain environments. - Lead cross-functional projects, go-to-market operations, and process design initiatives, taking ownership of operational gaps and driving projects from conception through implementation. - Identify inefficiencies and implement solutions that improve performance, increase gross merchandise value (GMV), and support expansion into new jurisdictions, client segments, and service lines.

- Coordinate organizational transitions, team design, and process rollouts while managing relationships with delivery teams, including service-level agreements (SLAs) and escalations. - Establish quality standards, monitor operational performance, and collaborate with managers to address performance gaps through coaching and process improvement. - Develop and maintain leadership reporting frameworks covering SLAs, productivity, error rates, case completion, and other key operational indicators. - Conduct strategic and operational research and prepare executive- and board-ready presentations that translate complex data and operational findings into clear recommendations. - Partner with product and technical teams to define requirements, assess trade-offs, and manage initiatives from initial research through execution. - Own workforce planning, including recruitment, onboarding, and ramp-up strategies for new team members. - Build detailed working knowledge of California court filing and Service of Process rules, leading the research, project management, and process design required to expand into additional states and jurisdictions. - Develop standard operating procedures (SOPs), training frameworks, and playbooks that support operational consistency and scalability for internal teams and clients. - Escalate issues requiring executive intervention, represent Litigation Support Operations in company-wide initiatives, and manage multiple concurrent projects while maintaining quality and momentum. Requirements: The ideal candidate combines strategic thinking, analytical rigor, and strong execution skills, with the ability to manage complex initiatives independently and adapt as business priorities evolve. - At least 5 years of experience in operations, strategy, or business operations, ideally within legal services, professional services, or a high-growth startup.