Care Coordinator- Wyckoff

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join our Wyckoff clinic in NJ. Job Responsibilities Support patient care by welcoming patients and ensuring smooth appointment flow. Respond to all phone calls and emails within 2 hours, and always within 24 hours. Guide patients through our out-of-network experience and greet them with a smile. Provide 5‑star customer service and foster a community environment for patients and team members. Ensure collaboration among team members to provide outstanding care and support. Qualifications Previous customer service experience. Hospitable, welcoming, and team-oriented. Strong communication skills and ability to multi-task. Strong attention to detail and willingness to grow. BA/BS degree preferred (not required). Ability to use a computer keyboard 90% of each workday. Manual dexterity to manipulate office equipment and make written notations. Hearing acuity to communicate over the telephone. Visual acuity to read information on computer screen. Ability to sit, stand and walk for extended periods of time. Occasional lifting of up to 10 pounds from floor to waist. Success Factors & Soft Skills Empathy and dedication to clinical excellence. Ability to be both entrepreneurial and detail‑oriented. Clear communication and prioritization of actions. Self‑motivation and willingness to go above and beyond. Enjoyment in making an impact daily and connecting with people. Proactive, collaborative, team‑oriented attitude; avoid working in silos. Celebrates wins and learns from losses with patients, colleagues, and community. Benefits One Medical paid membership. Learn more at onemedical.com/business. Mental health benefits including paid time off and support services through Journey Live & employer-sponsored EAP program. Medical, dental, vision benefits, and commuter FSA plan. 401(k) Safe Harbor match: 100% match on the first 3% of annual compensation and 50% match on the next 2% (up to 4% of compensation). Generous paid time off including PTO, floating holidays, company holidays, and mental health days. Commuter FSA pre‑tax savings plan for travel. Employee perks such as discounted rates for entertainment, travel, fitness, insurance, and gym memberships with Blink & Crunch Fitness. Company events including annual summer picnic and holiday awards celebration. Company Values Service Passion Empathy Accountability Respect Impact Teamwork ABOUT US: Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com. #J-18808-Ljbffr