Client Care Coordinator

Join Our Team of Professional Electricians

Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.

We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations—handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.

JOB SUMMARY

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

This role is not just answering phones—you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.

JOB DUTIES

Answers incoming client telephone calls and create a strong first impression of the company

Schedule service calls efficiently based on technician availability, job type, and priority

Communicate clearly with customers regarding appointment windows, delays, and expectations

Proactively manage the daily schedule to minimize gaps and maximize technician productivity

Follow up with customers on unscheduled estimates, memberships, and pending work

Maintain accurate customer records and job details in the system

Support general office operations including coordination with technicians and internal communication

Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)

Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not

WHAT WE'RE LOOKING FOR

Strong communication skills with a professional and friendly phone presence

Comfortable using computers, scheduling software, and CRM systems

Ability to stay calm and solution-focused in a fast-paced environment

Previous customer service experience required; dispatch or scheduling experience is a plus, but not required

Self-motivated and able to take ownership of daily operations

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

Phones answered promptly and professionally

Technicians have full, well-organized schedules

Minimal downtime between jobs

Customers feel informed and taken care of

Office runs smoothly without constant oversight

BONUS

Experience with dispatching a plus

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.