Systems Analyst, Consultant

We are seeking a Systems Analyst, Consultant to join our Application Services team. The role will report to the IT Development Senior Manager and serve as the subject‑matter expert for technology products and platform features. In this position you will help build transformational healthcare solutions while collaborating across functions within an agile environment. Responsibilities Support the creation and maintenance of the delivery roadmap for platform feature sets or technical products within the Care Management and Quality Platform, beginning with Insourcing, in partnership with engineering and architecture. Drive operational excellence, including Incident Management, AI‑driven process automation, and ensuring reliable, high‑quality deployments across technology products. Provide analytical support and troubleshooting for application‑related issues, ensuring timely resolution and minimal business disruption. Partner closely with product stakeholders and technology teams to understand the business domain and translate requirements into scalable solutions. Recommend efficient, cost‑effective implementations by leveraging reusable components and standard capabilities wherever possible. Understand, document, and communicate upstream and downstream dependencies across assigned development areas. Assist in creating, refining, and maintaining user stories and associated deliverables, including process flows, detailed test cases, and test scenarios to meet development and stakeholder needs. Define and document clear acceptance criteria, ensuring successful validation through demos and functional testing. Actively participate in Agile ceremonies (daily stand‑ups, sprint planning, retrospectives, and demos), representing the needs and perspectives of assigned development areas. Lead and perform comprehensive end‑to‑end testing, ensuring product quality, reliability, and alignment with business requirements. Design, develop, and maintain automated test scripts and frameworks to validate product functionality, regression, and integration scenarios. Ensure robust test coverage through well‑defined test cases (manual and automated), supporting continuous integration and continuous delivery (CI/CD) pipelines. Serve as a DevOps Analyst across multiple technology product lines or platform feature teams as needed. Configure, develop (scripts, queries, reports), test, troubleshoot (system and application logs), evaluate performance, and provide ongoing support, including monitoring and issue remediation. Collaborate with development teams to integrate new features, enhance system capabilities, and improve overall platform performance. Ensure adherence to security, compliance, and governance standards throughout the development, testing, and deployment lifecycle. Lead regular system audits, identify improvement opportunities, and implement necessary updates, patches, and optimizations. Qualifications Bachelor’s degree or equivalent technical experience. At least 7 years of directly related professional experience and deep technical abilities in one or more primary products, programs, or technologies. Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts. Excellent problem‑solving and prioritization skills. Demonstrated experience in collaborating with development and operations teams to streamline the product delivery lifecycle. Experience in product testing and test case creation. Experience documenting agile workflows and processes. Experience utilizing the Atlassian suite of products. Basic technical knowledge and experience, including adherence to architectural design, development standards, security policies, and sustainable design practices. Hybrid Work Arrangement This role requires employees to be in‑office based on our hybrid workplace model, balancing purposeful in‑person collaboration with flexibility. Most teams are expected to come into the office two days per week. Employees living more than 50 miles from an office location will work with their manager to determine in‑office time based on business need. Physical Requirements Roles involve part to full‑time schedule in an office environment. Activities are predominantly sedentary, with most work performed at a desk. Please consult the full physical requirement detail for additional information. Equal Employment Opportunity External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. #J-18808-Ljbffr Stellarus