Senior Service Delivery Manager
Staffxpert LLC
Senior Service Delivery Manager Application Development & Maintenance (ADM)
Location: Hartford, CT Hybrid
Duration: Long-Term Contract
Role Overview
STAFFXPERT is seeking a Senior Service Delivery Manager with strong AMS/ADM service delivery experience and a background in Insurance/BFSI , particularly Guidewire BillingCenter production support .
Must-Have Skills
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15+ years of overall IT experience.
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Strong AMS/ADM Service Delivery Management experience.
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Strong Guidewire BillingCenter production support experience.
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Insurance/BFSI domain experience.
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Experience managing large 24x7 global delivery teams .
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Strong client-facing and executive stakeholder management.
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Guidewire Cloud experience.
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Experience with SLA/KPI, major incident, problem, change, and service governance .
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Experience with automation, AIOps, GenAI, SRE, or digital transformation .
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Strong understanding of production support, service reliability, and operational excellence.
Preferred
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Experience with ServiceNow, Dynatrace, Splunk, Datadog, or AppDynamics.
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Experience driving AI-led managed services transformation.
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Strong understanding of Insurance billing and payment operations.
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Experience managing large-scale transformation and service transition programs.
Vacancy posted 1 day ago
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