Customer Service Processing Technician I - Part Time

Part-Time Customer Service Processing Technician

Are you interested in being a part of a fast-paced team that focuses on providing safe and efficient routing for the trucking/transportation industry? We're seeking a Part-Time Customer Service Processing Technician to join our HNTB team. This is a customer service-focused position located on-site at the North Carolina Department of Transportation (NCDOT) Oversize/Overweight Permit Unit in Garner, North Carolina. The work hours are in the evening from 5 pm to 10 pm Monday through Friday. This is an excellent opportunity for a student or someone interested in working evenings.

Primary Focus Will Include:

• Providing excellent customer service
• Utilizing mapping and other software applications
• Processing permit applications for NCDOT Oversize/Overweight Permit Unit

Preferred Qualifications and Skills:

• Excellent customer service skills
• Experience with mapping or routing software
• Excellent written and verbal skills

Hourly rate: Starting rate is $21/hour with the opportunity to advance.

What You'll Do:

1. Evaluates the state highway system infrastructure for proposed routing of specialty vehicles requiring permits such as oversize and/or overweight trucks.
2. Utilizes mapping and other software applications to analyze and evaluate maps, bridge weight, and clearance data. Interprets truck route ordinance and establishes safe routing for vehicle/vehicle combinations in partnership with industry professionals.
3. Processes transportation permit applications for appropriate agency.
4. Maintains up-to-date training for Purchase Card Industry (PCI) standards.
5. Performs other duties as assigned

What You'll Need:

• High School Diploma/GED or equivalent

What We Prefer:

• Excellent written and verbal communication skills
• Excellent customer service skills
• Proficiency in map reading and spatial orientation

Additional Information

Locations: Raleigh, NC (Raleigh Field)

Notice To Third-Party Agencies:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.