Customer Service Specialist

Job Description

Job Description

Join one of the fastest-growing companies in America. Recognized for three years as an Inc. 5000 award-winning company, Silencer Central has achieved over 400% growth in the past three years. Since 2005, we’ve been passionate about compliance, education, and community engagement in firearm sound suppression—making the silencer-buying process simple and accessible. Apply today and be part of our continued growth!

Classification: Full time, Exempt
Shift: Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T, W, Th.
Location: On-site

Job Summary

At Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. In this role, you will provide professional, attentive service over the phone, giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes, along with strong problem-solving skills, you will identify solutions and work with customers to address their concerns. The ideal candidate thrives in an office-based environment, can manage phone interactions throughout their shift, and maintains a positive, patient, and solution-focused demeanor—even during high call volumes.

If you enjoy helping people, value accuracy, and work well in a team setting, this role offers the opportunity to make a meaningful impact every day.

Job Responsibilities & Essential Functions

• Serves customers by providing product and service information and resolving product and service problems

• Maintains customer records by updating account information

• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

• Manage large amounts of incoming calls, emails, and chat messages

• Ability to take payment information and process payments

Job Requirements & Qualifications

• High-school diploma required

• Previous customer service experience preferred

• Contributes to team effort by accomplishing related results as needed

• Must be able to handle demanding customers from time to time while remaining calm and professional.

• Must deliver world-class customer service to all customers—every call, every day

• Excellent attention to detail

• Excellent interpersonal and communication skills

• Excellent time-management skills

Compensation and Benefits

Silencer Central offers a competitive total compensation package that includes

• Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge

• Incentive Bonus

• Generous PTO Accrual

• Company Paid Holidays

• Health Insurance: Copayment Plus Plans or High-Deductible Health Plan with HSA match

• Dental Insurance

• Vision Insurance

• LTD and STD Insurance

• Company Paid Life Insurance

• EAP

• 401(k) with Company Match

• Employee Discount Program with industry partners

• Free snacks and drinks

Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!

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