Customer Service Representative

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Opportunity for advancement

We're Hiring: Customer Service Superstar Wanted!


Location: Aire Serv – A Trusted HVAC Leader with 250+ Locations Across the US & Canada

Who We Are
At Aire Serv , Mr. Rooter and Mr. Electric, we’re more than just home service experts—we’re the friendly, dependable team that customers count on for comfort and peace of mind. With a strong reputation built on Respect, Integrity, and Customer Focus , we don’t just offer home solutions—we build relationships.

Now, we’re looking for a Customer Service Representative who’s ready to be the welcoming voice of our company and help us deliver five-star service every single day.

About the Role

We are looking for a dependable, organized, and customer-focused Customer Service Representative to join our growing home-service team.

This position plays an important role in making sure customers receive fast, professional service and that information is communicated accurately between the office and field teams.

The right person will be comfortable working in a fast-paced environment, handling multiple priorities, solving problems, and taking ownership of customer needs from start to finish.

What You’ll Do

• Handle inbound and outbound customer communication
• Schedule and confirm service appointments
• Assist customers with questions, changes, and concerns
• Maintain accurate customer and appointment information
• Monitor incoming customer requests and make sure they are handled promptly
• Follow up on missed, incomplete, or unresolved customer opportunities
• Help maintain an accurate and efficient service schedule
• Communicate schedule changes and important information to customers
• Work closely with dispatch, technicians, sales, and installation teams
• Assist with membership scheduling and customer follow-up
• Support outbound customer-service and scheduling campaigns
• Help identify and resolve issues before they become larger problems
• Cross-train in other office and customer-service responsibilities as needed

What Success Looks Like

A successful person in this position:

• Responds quickly and professionally to customers
• Keeps accurate notes and information
• Follows through on commitments
• Notices when something does not look right and takes action
• Handles multiple priorities without losing attention to detail
• Communicates clearly with customers and coworkers
• Stays productive during slower periods
• Takes ownership instead of simply passing problems to someone else

What We’re Looking For

• Strong customer-service and communication skills
• Excellent phone etiquette
• Strong organizational skills
• High attention to detail
• Comfortable working with computers and multiple software systems
• Ability to prioritize in a fast-moving environment
• Ability to remain calm with frustrated or upset customers
• Reliable and accountable
• Self-motivated and willing to take initiative
• Strong team mentality

Preferred Experience

• Customer service
• Call center
• Scheduling or dispatch
• Administrative or office work
• Home-service, HVAC, plumbing, electrical, or similar industries

Industry experience is helpful, but we are more interested in finding someone with strong judgment, communication skills, work ethic, and attention to detail.

The Person We Want

We are looking for someone who takes pride in doing things correctly.

You should enjoy helping people, solving problems, staying organized, and working as part of a team. We want someone who can recognize what needs attention, take responsibility for it, and follow it through until it is resolved.

If you are looking for a position where you can become an important part of a growing home-service company and have opportunities to develop additional skills and responsibility, we would like to meet you.

Apply Today!
We’re actively interviewing and excited to meet our next team member. If this sounds like your kind of job, don’t wait— submit your application now and let’s start building your future at Aire Serv together!