Customer Service Representative

Job Description

Job Description

Are you a hungry and looking for a new opportunity with great benefits?

The Comfort Heroes is a premier provider of HVAC, plumbing, and electrical services, known for our dedication to high-quality workmanship and exceptional customer service. We pride ourselves on making sure every customer receives the best possible experience from start to finish. We’re looking for a motivated and friendly Customer Service Representative (CSR) to join our team and ensure our customers receive top-notch service, while also enjoying excellent perks and benefits to support your career and personal life.

Why Join Us?

• Competitive pay with opportunities for growth and advancement.
• A supportive team environment where your contributions are valued.
• A company that takes pride in taking care of its employees.

What We Offer:

• Top Compensation Package (hourly + bonus) to reward your hard work and expertise.
• Paid Time Off (PTO) (2 weeks to start) for vacations and personal days.
• Company-Paid Health Insurance to keep you and your family covered.
• 401(k) Plan with a company match to help you plan for your future.
• Paid Day Off for Your Birthday to celebrate your special day.
• 6 Paid Holidays to spend time with loved ones and recharge.

The Role:

As a Customer Service Representative, you’ll be the first point of contact for our customers. You will play a key role in delivering excellent customer service by scheduling appointments, answering inquiries, and assisting with the day-to-day operations. Your main responsibility is to ensure customers receive prompt, professional, and helpful assistance throughout their experience with us. Our priority is the customer by ensuring a 5-star quality service with every interaction, every call, in every home.

What You'll Do:

• Answer inbound calls, emails, and messages from customers with professionalism and a friendly attitude.
• Schedule, confirm, and reschedule service appointments for HVAC, plumbing, and electrical services.
• Provide customers with accurate information on services and promotions.
• Address customer inquiries and resolve concerns in a timely and courteous manner.
• Ensure smooth communication between the customer and service technicians.
• Maintain customer records, update service history, and track job progress in our CRM system.
• Coordinate with field technicians to ensure timely arrival and service completion.
• Handle customer complaints or issues, following company procedures to resolve problems and maintain customer satisfaction.
• Assist with general office duties such as data entry, filing, and other administrative tasks.
• Keep customers informed of any delays, cancellations, or updates regarding their service.
• Follow up with customers to ensure satisfaction and encourage feedback.

What You'll Need:

• Previous customer service experience, preferably in HVAC, plumbing, or electrical industries.
• Strong verbal and written communication skills with a friendly, energetic and professional phone demeanor.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong organizational skills with the ability to multi-task and manage time effectively.
• High attention to detail and accuracy in data entry and communication.
• Positive, team-oriented attitude with a passion for delivering exceptional customer service.
• Ability to work flexible hours, including occasional evenings or weekends, as needed.

If you’re ready to join a team that values your skills and offers great benefits, apply today!

The Comfort Heroes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Now Is Your Time

To get started, click the “Apply” button now and send us your resume.

Job Type: Full-time

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Job Type: Full-time

Pay: $12.00 - $19.00 per hour

Job Type: Full-time

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