Customer Service Representative/Dispatch...
$19 - $22 per hourGlass Doctor of Sioux Falls
Job Description
Customer Service Representative/Dispatcher
Do you love customer service over the phone & in-person? Love a fast-paced environment where you can handle interruptions on the go?
At Glass Doctor of Sioux Falls , we don’t just install glass—we deliver exceptional customer service experiences from the first call to the final install. As we grow, we’re looking to bring on a highly organized, customer-focused, fast paced Customer Service Representative/Dispatcher (full-time) who thrives in a highly active, fast-paced environment to play a key role in driving revenue and be a part of our daily operations. Position involves high call volume, in-store customers, closing/booking jobs, scheduling technicians, interruptions on the fly - the pace is high speed and accuracy is KEY!
What You Do!
Dispatching & Operations
- Schedule and dispatch technicians for residential, commercial, and auto glass jobs
- Optimize daily routes for efficiency and productivity
- Coordinate job timelines, materials, and customer expectations
- Manage work orders and ensure accuracy from start to finish
Sales & Customer Service
- Answer inbound calls and convert inquiries into booked jobs
- Provide quotes, follow up on leads/opportunities, and close sales
- Upsell additional services and identify revenue opportunities
- Deliver a professional, friendly, and solution-focused customer experience
Administrative & Support
- Order glass, parts, and materials from vendors (learn varieties of glass)
- Track inventory and ensure job readiness
- Process billing, payments, and job documentation
- Maintain organized records and communication with customers
What We’re Looking For!
- * 1-3 years of customer service on the phone, sales, dispatch or related
- experience required
- * Strong communication and customer service skills
- * Proven ability to sell and close business over the phone & upsell skills
- * Highly organized with strong multitasking ability
- * Accustomed to working in a highly fast-paced, team environment
- * Problem solver with high attention to detail
- * Tech-Savvy (scheduling systems, CRM "Service Titan", office software) with intermediate to advanced typing skills (typing while talking required)
This Job Is NOT For You If . . .
You are okay with measurements being “close enough”. That won’t work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.
Compensation & Benefits:
- * Excellent compensation $19-$22/hour (DOE) + annual bonus based on
- performance.
- *Health insurance, AFLAC supplemental Insurance, holidays, vacation days, 401K retirement, employee events/annual company retreat.
- * Fun, family-owned business, an excellent place to spend with the best crew!
Apply online or swing by visit our amazing showroom at 2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit) to fill out job application.
**Position available to start ASAP - summer is in full swing! EOE
APPLY TODAY!
Vacancy posted 9 days ago
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