Customer Service Specialist_Resource Protection and Compliance Department
$18 per hourInstantServe LLC
Customer Service Specialist
Work Location: HQ Tower II, 2800 U.S. Hwy 281 North, San Antonio, TX 78212. Work Schedule: Monday – Friday, 7:30 a.m. - 4:30 p.m. Hourly Rate: $18.00 Desired Start Date: As soon as possible
Job Summary
The Customer Service Specialist is responsible for review, research, resolution and response of escalated customer concerns.
Essential Functions
All Specialties Provides written and verbal reports to management, as required. Participates in meetings, information gathering and sharing sessions to provide trends and patterns of escalation. Develops and maintains a database or an automated record keeping system of applications, complaints, incentives, violations. Establishes and maintains effective working relationships and public relations. Assists with correspondence via email, web, and letters of acknowledgement and follow up. Responds to customer interactions via the telephone, email, internet, or in person in a professional, courteous, accurate manner while recording a brief overview of communication. Develops a rapport with internal/external customers. Answers customer’s question or solves the problem during initial contact, if follow-up is required, must do so within the timeframe committed to the customer. Performs all other duties as assigned. Conservation Specialty Develops and documents procedures for on-going programs and projects. Researches residential/commercial customer accounts to ascertain responsible parties for enforcement activities. Customer Solutions Specialty Researches, resolves, and responds to situations considered high-profile, sensitive, and/or escalated in nature. Works as required in the customer solutions phone que to resolve customer escalations within the same day. May be required to respond in writing both through written and/or electronic correspondence (email/chat) to SAWS internal and external customers within departmental guidelines of established deliverable dates. Identifies and communicates emerging issues; updating tracking log, and processing front-line CSA exception requests.
Decision Making
All Specialties Works under limited supervision.
Minimum Requirements
All Specialties High School Diploma or GED. Four years’ experience in a customer service environment. Valid Class “C” Texas Driver’s License. Proficient in the use of Microsoft Office environment. Ability to work regularly scheduled shifts within SAWS’s hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
Preferred Qualifications
All Specialties Two years’ of college courses in business administration or related fields from an institution accredited by a recognized accrediting agency. Bilingual in English/Spanish.
Job Dimensions
Regular contact with internal and external customers, including the general public. Must meet the required performance standards within the area of assignment. Ability to communicate effectively verbally and in writing. Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting for extended periods of time to perform job scope. Working conditions are in an office environment with occasional field visits.
- ...business-to-business services company and leading provider of compliance-based solutions that protects people and brands,... ...day, we help our customers solve complex challenges... ...* Share ideas with department that increase... ...accordance with its human resources and risks...SuggestedContract workWork experience placementLocal areaImmediate startFlexible hours
- ...maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests.... ...origin, disability, veteran status, and other legally protected characteristics....SuggestedTemporary workShift workNight shift
- ...approved by the United States Department of Education and the... ...to use Design, Human Resource, Internet, Spreadsheet and... ...before groups of customers or employees of organization... ...information or other legally protected status in its programs, services or activities as...SuggestedPart timeWork at office
$38k - $45.8k
...appropriate office, department or employee... ...experience Excellent Customer Service and phone... ...program ~ Network Resource Groups (NRGs)... ...identity protection. Please be aware... ...behavioral health specialists and more, spend... ...affirmative action, in compliance with Section 503...SuggestedFull timeTemporary workApprenticeshipLong distanceMonday to FridayFlexible hours- ...this role, you will sell human resources technology within a... ...solutions (40+ products and services) to executives, and accurately... ...outsourcing services, analytics, and compliance expertise. We emphasize a... ...opportunities regardless of protected characteristics. Hiring...Suggested
- ...divh2Human Resource Front Office Administrative Assistant/h2pLocation: San Antonio, TX 78212 (Onsite)/ppEssential Functions / Job Duties:/ppAnswer phones (H.R. extensions, H.R. roster, org chart, transferring calls including voicemail, forwarding calls, VOE information...
- ...Sales Coordinator 2 Department: Power Systems Division (PSD)... ...functions. Other functions include customer support, project support,... ...with key internal/external resources; 3) Participate in ongoing self... ...and non-CAT products and services for the Power Systems Division...Full timeWork at office
- Senior Sales Operations Specialist Department: Power Systems Division (PSD)... ...key internal and external resources Participate in ongoing self... ...administrative constraints and maximize customer-facing activities Enters... ...requests, ensuring compliance with internal approval...Full timeWork at officeNight shift
- ...Sales Operations Specialist Job Summary The... ...and pricing within customer systems. As the... ...collaborate with multiple departments, including... .... Ensure compliance with company policies... ..., or prospective service in the uniformed... ...other characteristic protected under applicable...Temporary workWork at officeLocal area
$21.15 per hour
...Job Number: 2026-00918 Department: Public Works Opening Date... ...and requests regarding City services. Working conditions are... ...complaint handling procedures for customer service. May conduct on-... ..., I can contact the Human Resources Department at ****@*****.***...Hourly payFull timeTemporary workPart timeWork at officeShift workNight shiftWeekend workAfternoon shift- ...Customer Service Representative II - Parts Inventory The Fleet Management Department is seeking a Customer Service Representative II - Parts... ...be received by the Human Resources Department during posting opening... ...based upon any legally protected status or protected...Work at office
$19.99 per hour
We are seeking a Customer Service Representative (English/Spanish) to join... ...appropriate specialized departments. Technical & Environment... ...office environment. Resource Utilization: Efficiently... ...Information, Disability, Protected Veteran Status, or any other...Hourly payPermanent employmentTemporary workWork experience placementWork at officeImmediate startShift work$18.5 per hour
...seeking a compassionate, customer-obsessed Customer Service Representative to care for... ...them to helpful resources. This position requires adaptability... ...team members and other departments to address service issues... ..., including Disability/Protected Veteran - committed to diversity...Hourly payFull timeWork at officeLocal areaRemote workRelocation package- ...comprehensive care and quality customer service to our community.... ...AFFORDABILITY We manage resources to provide affordable health... ...lifestyle & help you feel extra protected Additional benefits include... ...for the Call Center Department serves as a primary source...Full timeTemporary workImmediate startMonday to FridayFlexible hours
- ...Alterations Customer Service Representative (Csr) From Aisle to Algorithm... ...of the Alterations department and completing tasks that contribute... ...for Identity Theft Protection ~ Discounts for Home and... ...disabilities. Contact Human Resources at ****@*****.*** or...Part time
- ...Hospitality with impeccable service and Southern charm.... ...controls, and compliance with hotel standards.... ...Coordinate with other departments (i.e. Security, Housekeeping... ..., and other legally protected characteristics.... ...appropriate assets and resources. We’re always looking...Temporary workFlexible hoursShift workNight shift
- ...receptionist job combines the customer service and administrative tasks of... ...for a facility while also protecting people and property by... ...the appropriate personnel or department. Mail and deliveries:... ...or reports for the security or human resources departments....Work at office
- ...subcontractor payments, cost tracking, and documentation in compliance with Federal Acquisition Regulations (FAR), Defense Federal Acquisition... ...Coordinate payroll reporting with corporate HR and payroll departments Assist with subcontract modification documentation and...Daily paidContract workFor subcontractorRelocation package
- ...functions. Other functions include customer support, project support,... ...with key internal/external resources; 3) Participate in ongoing... ...and non-CAT products and services for the Power Systems Division... ...invoicing of prime product for the department Assists the PSD Sales...Work at office
$66k - $80k
...signs markets. We help customers dig deeper and reach... ...29, has the reach and resources of a large organization... ...." Altec products and services can be found across the... ...the region to ensure compliance with our internal standards... ...other characteristic protected by federal, state or...Temporary workLocal areaFlexible hoursNight shift$77.12k - $147.39k
...products, exceptional service and trusted advice. We... ...Positions Mandatory Time-Away Compliance Policy. Employees in... ...the attainment of department goals. Provides... ...Develops staff to maximize resource productivity to ensure... ...origin, disability, or status as a protected veteran....Full timeH1bWork at officeRemote workRelocation packageFlexible hours$17.75 per hour
...alternative (US Passport, Department of Defense ID card for active... ...online call center customer service representatives to support... ...by directing them to proper resources to address questions, issues... ...identity or any other basis protected by federal, state or local...Hourly payFull timeTemporary workPart timeSeasonal workWork at officeLocal areaWork from homeShift work- ...always been bringing our customers a constant stream of... ...and Customers. The Specialist makes eye contact, smiles... ...Leadership to ensure compliance with Loss Prevention directives... ...have a mentality to protect the Ross treasure.... ...great Customer service by prominently greeting...Local area
- ...environment for Associates and Customers. The Specialist makes eye contact, smiles,... ...Store Leadership to ensure compliance with Loss Prevention... ...values and have a mentality to protect the Ross treasure. ESSENTIAL... ...Provides great Customer service by prominently greeting...Local area
$15 per hour
...high call volume Answer customer inquiries in a courteous and... ...Preferred Requirements: Customer service experience desired... ...increase to $15/hour The Department of Labor sets the hourly wage... ...sure to always download your protection software from the developers...Hourly payMinimum wagePermanent employmentFull timePart timeSeasonal workWork at officeHome officeRelocation packageMonday to FridayShift work- ...ad-supported music streaming service. In fact, we have:* **More #1... ...affiliate profiles, affidavit compliance, missed spots, ensuring... ...escalate as appropriate* Support customer service responses through team... ...national origin, marital status, protected veteran status, genetic...Hourly payFull timeFlexible hours
- ...Health Center (FQHC) services across multiple locations... ...- We manage resources to provide affordable... ...& help you feel extra protected Additional benefits include... ...searching for a SUPER STAR Customer Service Representative for the Call Center Department. The CSR is the...Full timeTemporary workImmediate startMonday to FridayFlexible hours
$12 - $14 per hour
Member Service Representative (Overnight) Job Category... ...providing exceptional customer service to our club... ...the resident technical resource. You are energetic and... ...disability status, genetics, protected veteran status, sexual... ...notice from the Department of Labor. #J-18808-...Hourly payFull timeTemporary workPart timeLocal areaShift workNight shift- ..., you provide outstanding customer service in our Fine Jewelry and Watch... ...of the Fine Jewelry department. Full-time and Part-time... ...replenishment, and asset protection compliance. Drive sales and client loyalty... ...one of our Colleague Resource Groups and make a difference...Full timePart timeAll shiftsFlexible hoursAfternoon shift
$97.52k
...Google Fiber Webpass internet services to homes and businesses... ...services across the small business customer segment in your respective... ...and leverage the right resources to maximize the best customer... ...will be kept confidential in compliance with Google's Candidate Privacy...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Specialist_Resource Protection and Compliance Department. Be the first to apply!
- customer service representative csr San Antonio, TX
- customer retention representative San Antonio, TX
- service representative San Antonio, TX
- client retention specialist San Antonio, TX
- bilingual customer support specialist San Antonio, TX
- customer service associate remote San Antonio, TX
- customer service representative ii San Antonio, TX
- international customer service representative San Antonio, TX
- employee relations assistant San Antonio, TX
- full time customer service representative work from home San Antonio, TX



