Specialist, Customer Success

Specialist, Customer Success

Join us as we grow together personally and professionally! Four generations of family leadership continue to make it our vision to leave people better than we found them. We are more than an oil company, convenience store or restaurant, we are a family! We are improving the lives of those we touch every day by valuing the customer, caring for our 1000+ team members, and supporting our communities that we are honored to serve.

Position Overview

We're looking for a Customer Success Specialist to join our Wholesale Group and serve as a proactive, relationship-first, point of contact for our wholesale customer accounts. This is not a back-office role. You will be the voice our customers hear regularly - building genuine relationships, maintaining open lines of communication, and helping ensure accounts stay healthy and current. This role is ideal for someone who is personable, organized, and comfortable owning a conversation. You'll work closely with our VP of Regional Operations and collaborate with internal teams to resolve issues, communicate account standing, and keep customers engaged. If you're someone who believes a phone call builds more trust than an email - you'll fit right in here. Hybrid work schedule - based in our Elizabethtown, NC with the opportunity for a flexible hybrid arrangement once fully established. A detailed job description will be available when you begin employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Begin building your career and apply now for these great benefits!

Benefits Overview

• Family first atmosphere
• Benefits to fit your needs: Medical, Dental, Vision, Life, Disability, 401k
• Competitive Total Compensation Plans with 401k match
• Paid time off in your first year
• Team first environment
• Paid Gym Memberships
• Everyday Pay if needed
• Flexible Schedules for attending family events
• Professional Training
• Advancement opportunities
• Leadership Training

Essential Job Functions

• Manage a portfolio of wholesale accounts with a proactive, scheduled outreach cadence - primarily by phone
• Build and maintain strong working relationships with customer contacts, including accounts payable, office managers, and owners
• Communicate account status, billing activity, and any outstanding balances in a professional, solutions-oriented manner
• Identify and resolve discrepancies or account issues quickly by coordinating with internal billing, operations, and sales teams
• Monitor account activity and flag potential concerns to leadership before they escalate
• Maintain accurate records of customer interactions, commitments, and follow-up activity in company systems
• Support customer retention by serving as a trusted resource and first point of escalation for account questions

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Qualifications

We welcome candidates at all experience levels. What matters most is your communication style, your work ethic, and your genuine interest in building relationships with customers.

You may be a great fit if you have:

• Experience in a customer-facing role - whether that's account management, inside sales, customer service, or a similar function
• Comfort initiating and leading conversations by phone in a professional, confident manner
• Strong organizational skills and the ability to manage multiple accounts and follow-ups simultaneously
• A collaborative, team-first attitude with the ability to work across departments
• Basic proficiency with business software (email, spreadsheets, CRM or ERP systems); willingness to learn our platforms
• Any background in fuel, lubricants, distribution, or B2B industries is a plus - but not required

Physical Demands

• Ability to sit or stand for extended periods when working in an office environment
• Occasional travel to field locations, customer sites, or operational facilities may be required
• May need to walk on uneven surfaces, climb stairs, or navigate industrial areas during site visits
• Must be able to lift up to 25 pounds occasionally
• Ability to use standard office equipment and communicate clearly via phone, email, and radio

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.