Account Manager II

OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.About This OpportunityThis role is a hybrid of account management, operational execution, and strategic support, responsible for maintaining, retaining, and growing an assigned book of business while serving as a key operational partner to the Account Manager III and Director. The Account Manager II will support customer initiatives, business reviews, contract and performance tracking, reporting and analytics, project coordination, and cross-functional execution to ensure successful delivery of customer and business objectives in a fast-paced, evolving environment.The ideal candidate is a self-starter who can manage competing priorities, navigate ambiguity, think both strategically and tactically, and drive projects to completion while maintaining a high level of client service and operational excellence.ResponsibilitiesAccount Management & Client SuccessServe as the primary day-to-day point of contact for assigned Financial Services accounts.Build, maintain, and strengthen client relationships while ensuring delivery of exceptional customer service and account support. Including but not limited to managing client expectations, communicate project status, solicit feedback, drive resolution of customer issues, identify opportunities for product expansion, promotional initiatives, and program enhancements that increase account revenue and strategic value.Conduct recurring client meetings, business reviews, and strategic discussions independently and in partnership with leadership.Operational Execution & Program ManagementSupport the Account Manager III and Director by coordinating operational activities, strategic initiatives, and departmental priorities. An example of day- to- day activities may include:Brand approvalsProduct setup requestsNew account and site creationIssue tracking and resolutionContract tracking and administrationSales reporting and analyticsManage platform initiatives and implementation projects across assigned accounts.Lead or support special projects while maintaining ownership of ongoing account responsibilities.Partner with technical, operations, gift card account managers, and sales teams to ensure successful implementation, launch, and ongoing management of programs and clients.Drive accountability across internal stakeholders to ensure customer commitments are executed accurately and on schedule.Business Analysis & Strategic SupportAnalyze sales performance, customer trends, margins, and business results to identify risks and opportunities.Generate and communicate internal and external reports, dashboards, analyses, and updates for leadership and customers.Conduct account audits and performance reviews to identify opportunities for portfolio optimization and revenue growth.Cross-Functional LeadershipCollaborate closely with Sales, Operations, Product, Technology, Marketing, Finance, Accounting and Legal teams.Serve as a trusted partner across the organization to ensure alignment on customer priorities and business objectives.Provide regular updates to leadership regarding account performance, project status, risks, and growth opportunities.TravelUp to 10% travel for client meetings and InComm conferences directed by management.QualificationsRequired Skills & CompetenciesDemonstrated ability to manage multiple projects, priorities, and deadlines simultaneously.Self-starter who takes initiative, solves problems proactively, and effectively manages commitments with limited oversight.Strong relationship management and client-facing communication skills.Excellent verbal, written and presentation abilities.Strong analytical and decision-making skills with the ability to interpret sales, operational, and performance data.Strategic thinker who can balance long-term business objectives with day-to-day execution.Ability to identify risks, recommend solutions, and influence outcomes across internal and external stakeholders.Comfortable working in a fast-paced, highly dynamic environment with changing priorities.Ability to work independently while contributing effectively within a collaborative team environment.Comfortable learning new technologies, products, and platforms.Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.Experience using CRM and reporting tools.Education & ExperienceBachelor's degree or equivalent professional experience.3+ years of account management, customer success, business development, or related experience.Experience managing medium-to-large national accounts preferred.Experience within technology, payments, fintech, software, eCommerce, or digital commerce environments preferred.Knowledge of gift card products, fulfillment solutions, financial technology services and digital payment solutions preferred.InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program - Tier III#LI-KH1