Account Manager I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.


You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm InCentives is looking for a motivated and detail-oriented Account Manager I to join our team. This role is ideal for a highly organized professional who enjoys supporting client relationships, driving operational excellence, and partnering cross-functionally to help deliver exceptional customer experiences.

The Account Manager I will work closely with the Account Management team to support day-to-day account operations, client communications, reporting, project coordination, and strategic initiatives across a portfolio of key accounts.

While the primary focus is supporting strategic accounts and team initiatives, the Account Manager I will also manage a small portfolio of accounts.

The ideal candidate is a proactive self-starter who thrives in a fast-paced environment, can effectively manage multiple priorities, and enjoys collaborating with both internal and external stakeholders. This position is fully remote, with travel up to 10%.

Responsibilities

Key Responsibilities

• Provide day-to-day operational and administrative support to the Account Management team across a portfolio of strategic client accounts.
• Manage day-to-day support for an assigned set of client accounts.
• Coordinate client requests and internal follow-up activities to ensure timely delivery and resolution.
• Maintain a high level of responsiveness and customer service for both internal and external stakeholders.
• Assist in preparing reports, presentations, business reviews, and other client-facing materials.
• Track account performance, deliverables, project milestones, and key initiatives, providing regular updates to leadership and internal stakeholders.
• Support implementation activities, product launches, catalog updates, and operational initiatives.
• Identify opportunities for process improvements and operational efficiencies.
• Support strategic projects and special assignments as directed by leadership.

Qualifications

• 1-3 years of experience in account management, customer success, client services, operations, project coordination, or a related field.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Strong communication skills, both written and verbal.
• Demonstrated proactivity and responsiveness to internal and external requests.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Strong analytical skills with the ability to interpret data, identify trends, and support business recommendations.
• Ability to work independently while collaborating effectively within a team environment.
• Experience creating reports, presentations, and client communications.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• eCommerce, incentives, gift card, fintech, or technology industry experience preferred.
• Ability to learn new products, technologies, and business processes quickly.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

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