Client Success Lead

Who We Are

InRhythm’s mission is to make a dent in the digital economy. Today, InRhythm is currently engaged by Fortune 50 enterprises and Startups to bring their next generation of digital products and platforms to market. We have helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

An Inc. 5000 hall of fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row, we look forward to continuing to expand with thought leaders like you!

Our team of A+ thought leaders doesn’t just join us for a job, they join us to do what they love. It’s that passion that has helped us grow over 300% and consistently deliver on our commitment to helping our clients develop better, faster, and in rhythm.

How We Do It

We bring enterprises' most urgent, important products to market with high-velocity, high-quality and 10x impact. We enable innovative high-velocity cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. Our goal is to work on projects that create a $100 Billion digital economy of impact in our lifetimes!

People at InRhythm are entrepreneurs and innovators at heart, we value individuals who find new ways to overcome challenges. all while ensuring your career accelerates faster than it ever has before.

Why InRhythm

As a values-driven organization, we believe in strong-knit employee communities, and continuous advancement, encouraging learning and growth, respect the challenging of norms, and welcoming thought-provoking ideas. Our teams learn from each other through comprehensive workshops, work on innovative team projects, and partner with thought leaders to help advance the industry we’re most passionate about. Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy, "InRhythm” lives.

InRhythm offers a suite of great employee benefits, including comprehensive healthcare plans, skills training, wellness reimbursements, and free dinner on your birthday for you and your family. If you’re looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we’re looking forward to hearing from you.

We’re looking for a Client Success Lead

• As a Client Success Lead at InRhythm, you serve as the primary liaison between our organization and our clients, ensuring successful project delivery, fostering positive client relationships, and driving overall client success. This role combines elements of site leadership and client success management to provide comprehensive support to our clients and internal teams.

Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for clients, building and maintaining strong relationships to understand their needs and objectives.
• Collaborate with clients to define project requirements, deliverables, and success criteria, ensuring alignment with InRhythm's capabilities and resources.
• Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance to help them achieve their business goals.

Project Oversight and Delivery:

• Lead project planning, execution, and delivery, working closely with internal teams to ensure projects are completed on time, within scope, and to the client's satisfaction.
• Monitor project progress, identify potential risks or issues, and proactively address them to mitigate impact on client relationships and project outcomes.
• Serve as an escalation point for project-related issues, resolving conflicts and facilitating resolutions to ensure project success.

Resource Management and Team Leadership:

• Manage a team of Engagement and Program Managers, providing leadership, guidance, and support to ensure effective management of client engagements.
• Coordinate resource allocation and utilization to optimize project delivery and meet client expectations.
• Foster a collaborative and high-performance team culture, promoting professional development and growth opportunities for team members.

Sales Support and Business Development:

• Collaborate with the sales and solution development teams to identify new business opportunities, participate in sales meetings, and contribute to proposal development.
• Provide input on client requirements, market trends, and competitive insights to inform sales strategies and proposals.
• Actively engage in business development activities, including networking events, industry conferences, and client meetings to expand InRhythm's client base and drive revenue growth.

Client Success and Satisfaction:

• Monitor client satisfaction levels, gathering feedback and insights to continuously improve client experiences and strengthen relationships.
• Develop and implement client success strategies, initiatives, and programs to enhance overall client satisfaction and retention.
• Advocate for clients within InRhythm, ensuring their needs and expectations are met and exceeded across all interactions and touch points.

Qualifications:

• Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry.
• Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision
• Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
• Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset.
• Strategic thinker with a results-oriented approach and a passion for driving client success.
• Bachelor's degree in business, management, engineering, or a related field; MBA or equivalent preferred.