Collections Specialist

Collections SpecialistFor more than 35 years, EBI Consulting has helped clients solve complex challenges and unlock greater value from their assets. What sets us apart is not only the depth of our technical expertise, but also the breadth of services we provide across the entire building and asset lifecycle. We take the time to understand each client's unique goals, delivering tailored solutions, actionable insights, and customized reporting that go beyond what traditional environmental and engineering consulting firms typically offer. Whether our clients are acquiring, developing, operating, or divesting assets, they rely on EBI as a trusted partner to reduce risk, navigate complexity, and maximize long-term value.EBI Consulting is seeking a detail oriented, self-motivated Collections Specialist to join our finance team. The successful candidate will be responsible for collection correspondences, ensuring timely payments are met, and building client relationships. This role is crucial in supporting our financial operations by optimizing cash flow and reducing financial risk.This position reports directly to the Senior Manager, Accounts Receivable and will be on-site in our Burlington, MA corporate headquarters. Therefore, candidates will need to be geographically close to Burlington, MA.Essential Duties and ResponsibilitiesCollections:Communicate discrepancies to management, identify slow-paying clients, and recommend potential collection candidatesEnsure timely collection correspondences to solicit payment on overdue accounts to improve collection rates and reduce DSO metricsMinimize bad debt risk and bad debt reserve requirementsOther projects as assignedCustomer Service:Build and maintain strong relationships with clients while communicating past due balancesTimely resolution of client requests and disputesReconciliation of client accounts and payment discrepanciesProcess Improvement:Identify opportunities to streamline collection processes and improve efficiencyImplement best practices for collections and client communicationsStay informed about industry trends and regulatory changes affecting collection practicesTeam Collaboration:Collaborate with Sales and Operations on collection mattersAssist in developing and implementing new collection procedures and systemsPartner with billing staff to ensure that invoicing is completed in accordance with client-specific requirements to ensure prompt and efficient collectionsPartner with cash apps staff to ensure proper application of paymentsQualifications and CapabilitiesBachelor's degree in Accounting, Finance, or a related fieldMinimum 1 year of collections or accounting related experienceStrong knowledge of accounting principles, practices, and regulationsProficiency with Microsoft Excel, i.e. VLOOK-UPs, Pivot tables, etc.Experience with NetSuite strongly preferredExcellent analytical, communication, and problem-solving skillsAttention to detail and ability to meet deadlinesStrong organizational and time management abilitiesExperience in driving process improvementsApplication DisclaimerAt EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.The reasonable estimate of the salary range for this position is $55,000 - $60,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget. For an overview of our benefits, please refer to our website.