HR Op Excellence and Enable Lead

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an HR Op Excellence and Enable Lead within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove or Chicago IL; Atlanta, GA; Houston, TX; East Brunswick, NJ.

Own and evolve the enterprise change strategy for HR Modernization, focusing on shaping behavioral change and building the conditions for sustainable transformation and adoption. The role establishes the conditions for successful change – clarity of direction, decision discipline, and behavioral expectations – while driving reinforcement across operating model, process, platform, and AI-enabled ways of working. The advisor ensures that shifts in mindsets, habits and behavioral norms take root and endure beyond implementation. They operate upstream of delivery, ensuring that shifts in mindset, role identity and ways of working are intentionally designed, measured, and reinforced at the enterprise level.

Responsibilities:

• Define behavioral outcomes, adoption principles, and transformation guardrails as it relates to HR Modernization

• Development behavior-focused interventions that shift mindsets, habits, and role identity

• Conduct behavioral diagnostics to surface resistance patterns, adoption risks, and cultural barriers

• Guide teams through role and identity transitions to build confidence in new and AI-enabled ways of working

• Prepare clear decision options with trade-offs to support continuous, incremental releases

• Equip leaders with tools and expectations to model and reinforce new behaviors

• Partner with PMO, OCM, Product, Experience, HRIS, Process, Risk, and Communications to align behavioral and change impacts

Capabilities/Skills

• Enterprise change and behavioral adoption design with measurable adoption KPI frameworks

• Executive presence with the ability to influence leaders on behavior, accountability, and role evolution

• Experience with product-mode change environments (incremental, evergreen)

• Leadership communication and change saturation management

• Governance acumen: shaping decision materials, trade off analysis, and risk mitigation

• Conceptual understanding of Generative AI, agentic AI, and AI augmented workflows, and how they change work, roles, and decision-making • Grounding in organizational psychology, behavioral science, or change-related social science disciplines

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as a senior individual contributor partnering with HR functional leadership to enable the effective, consistent, and scalable operation of the HR function through behavioral adoption, operating discipline, and execution enablement. Focuses on how strategy, operating models, processes, technology, and AI‑enabled capabilities translate into sustained day‑to‑day behaviors that support efficiency, decision quality, and employee experience. Owns critical elements of adoption strategy, operating practices, leadership reinforcement approaches, measurement, and insight generation. Operates with significant autonomy, leading complex, cross‑functional work through influence, structured frameworks, governance alignment, and data‑driven insights to support durable behavioral outcomes and mitigate execution risk.

• Translate strategy and design into durable operating behaviors. Partner with HR functional leadership to translate strategic direction, operating model decisions, and platform capabilities into clear, repeatable operating behaviors that support consistent execution. Define practical expectations for ownership, decision‑making, prioritization, collaboration, and delivery that can scale across the function.

• Lead behavioral adoption for new and evolving capabilities. Own the approach for driving adoption of new processes, platforms, operating practices, and AI‑enabled capabilities. Focus on embedding behaviors into daily work—not one‑time change efforts—by designing adoption approaches aligned to how work actually gets done.

• Design leadership enablement strategies to reinforce behaviors. Develop leadership enablement strategies that equip HR leaders to consistently reinforce expectations and role‑model desired behaviors. Create practical guidance, narratives, reinforcement mechanisms, and escalation signals leaders can use to sustain adoption, without directly coaching or managing leaders.

• Embed adoption and execution discipline into governance and rhythms. Partner with delivery, product, technology, process, risk, and governance teams to ensure behavioral expectations are reinforced through forums, decision rights, intake and prioritization models, and execution routines. Ensure adoption and discipline are built into how decisions are made and work is delivered.

• Own adoption measurement, insights, and continuous improvement. Define and operationalize metrics to assess behavioral adoption, operating maturity, and risk. Produce dashboards and insights that surface friction points, trade‑offs, and opportunities, and drive continuous improvement through clearer expectations, reduced friction, and consistent documentation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Competencies

Decision Making and Critical Thinking, Disruptive Innovation, HR: Trends and Direction, Influencing, Organizational Change Management, Organizational Savvy and Politics, Planning: Tactical, Strategic, Process Management, Strategic Thinking, Workforce Analytics

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $66,000.00 – $165,600.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 04/29/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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