Case Manager

Job Description

Job Description

Job Title: Case Manager

Reports to:  Program Manager

Supervises:  No Supervisory Responsibilities

Department:  Programs

 

ORGANIZATION SUMMARY

Facing Forward to End Homelessness (Facing Forward) ends the cycle of homelessness for families and 

individuals by offering hope, help, and housing. Facing Forward utilizes a Housing First model, which 

provides permanent supportive housing to chronically homeless individuals, families, and veterans.

Under this model, we first ensure that clients have a safe, stable home, and then we empower them as

they lead a forward-facing life. By providing permanent housing and a full array of services, including 

case management, healthcare, referrals for substance abuse treatment, mental health issues, education, 

and job training, we give homeless people in Chicago the tools they need to reclaim their lives.

VISION

Facing Forward is committed to empowering all individuals to envision a brighter future. We are always 

striving to ensure our approach is reflective of the unique paths which have led people to Facing 

Forward. We are committed to fostering a diverse, equitable, and inclusive environment where each 

member of Facing Forward is empowered to be themselves, share ideas, and contribute to the mission 

and vision of the organization. We believe that we are stronger together. We want to serve as a 

foundation and work in partnership with clients, staff, vendors, and community partners. In unity, we 

can work to prevent and end homelessness for our clients, to partner and guide them on their journey 

toward stability, health, and self-sufficiency.

 

COMPENSATION AND BENEFITS

• Salary range is $48,000 - $54,264.54  depending in experience and skills.
• Please see the attached document for full benefit information

SCHEDULE

• This position is a hybrid position, alternating remote work, field work, and office days. Free street parking.
• 9 am-5 pm, Monday-Friday, evening and weekend work as needed. 

 

SUMMARY OF RESPONSIBILITIES

The Case Manager is responsible for

• Provides comprehensive home-based case management services to all residents and their families to support stabilization in permanent housing, maintenance or increase of income, and increase in skills and resources. Home visits are a requirement for this role.
• Complete intake, assessments, service plans, annual progress assessment, benefits assessment
• Provide life skills instruction in formal and informal settings, including, but not limited to financial literacy, tenant education, parenting education, and health/wellness education, and other skill development as needed.
• Collaboratively develops and updates individual service plans with clients, provides encouragement, education, and advocacy toward clients’ individual goals.
• Documents all client contacts and all services provided in progress notes.
• Maintains updated paper files in neat and legible condition.