Customer Service Coordinator

JOB DESCRIPTION

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types. How you will contribute You will: * Serve as a dedicated contact (business partner) for a defined set of customers for order management * Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) * Have regular direct contact with customers (supply chain or buying department) regarding logistics * Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs * Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country * Organize transport via third-party logistic operators and ensure on time delivery What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• 2+ years of experience within an FMCG/CPG industry
• A customer-facing role in customer service, logistics or sales
• An order-to-cash environment
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills
• High school diploma required

Work schedule: This is a hybrid role, four remote days (Monday, Wednesday, Thursday, and Friday) and Tuesdays are onsite at our Wilkes-Barre, PA office.

SALARY AND BENEFITS:

The base salary range for this position is $61,800 to $84,975; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company. No Relocation support available

BUSINESS UNIT SUMMARY

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country. Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact View phone number on click.appcast.io for assistance. For more information about your Federal rights, please see eeopost.pdf [ EEO is the Law Poster Supplement [ Pay Transparency Nondiscrimination Provision [ Know Your Rights: Workplace Discrimination is Illegal [

JOB TYPE

Regular Order Management (OTB) Customer Service & Logistics