Production Manager

Production Manager Job Description

Housing Intervention Services

Reports To

Director of Housing Intervention Services

Leadership Level

Senior operational and unit production management role

Supervises

Crew Chiefs, Hazard Reduction Workers, Assessors, and other assigned field staff

Location

Baltimore, Maryland

Work Schedule

Full-time; 8:00 AM - 5:00 PM; office reporting five days per week with approximately 50% field and 50% office duties, based on operational needs

Position Type

Full-time, exempt

ABOUT THE GREEN & HEALTHY HOMES INITIATIVE

The Green & Healthy Homes Initiative (GHHI) is a 501(c)(3) non-profit entity with the vision of advancing the social determinants of health through healthy housing. GHHI delivers improved health, economic, and social outcomes by supporting housing, environmental health, and energy efficiency services for families in communities nationwide, while also conducting direct services in Maryland. GHHI's delivery model is based on its data-driven philosophy that public and private social investments are optimized, and social program outcomes are maximized when the energy, health, and safety needs of an occupied home are addressed comprehensively, efficiently, and simultaneously.

Mission Statement

The Green & Healthy Homes Initiative is dedicated to addressing the social determinants of health through the creation of healthy, safe and energy efficient homes. By delivering a standard of excellence in its work, GHHI aims to eradicate the negative health impacts of unhealthy housing for children, seniors, and families to ensure better health, economic and social outcomes for low-income communities.

Our Model

GHHI effectively integrates funding from private and public sources to deliver results for low-income residents.

GHHI Delivers
• Government innovation in service delivery and cost savings
• Measurable improvements in health, economic and social outcomes for children and families
• Development of community-based green jobs and social enterprise
• Healthy, safe, stable, and affordable homes
• Increased family economic security including wealth retention and reduced family displacement

Position Overview

The Production Manager serves as the Department's senior operational and unit production manager, working closely with the Director to carry out the goals of Housing Intervention Services. The position leads day-to-day field production and helps ensure that weatherization, lead hazard reduction, healthy homes, Aging-in-Place, energy efficiency, housing rehabilitation and related work is completed safely, efficiently, within budget, and in accordance with program requirements.

This is a working management position with an approximately equal balance of field and office responsibilities. The Production Manager is expected to be present on job sites, work directly with crews, assessors and subcontractors to meet project scope of work and safe work practices, review technical work, solve production problems, and provide hands-on guidance when needed. The position also supports regulatory compliance by GHHI crews and subcontractors, budgeting, workflow planning, program invoicing, quality assurance, staff development, and preparation for future grants and contracts. Position produces comprehensive housing interventions that make homes safer and more energy efficient for low-income children, families and seniors in Maryland with a focus on the Baltimore region.

Operational Leadership

The Production Manager works under the direction of the Director and is responsible for coordinating and directing the Department's daily production and field operations. The position directly manages field staff and assessors, coordinates with the Project Manager and Client Coordinator, provides subcontractor oversight, and helps translate Department goals into practical work plans. The Production Manager serves as the primary resource for time-sensitive production and field decisions, keeping the Director informed and working within established policies and delegated responsibilities.

Core Responsibilities

Field Production and Technical Oversight

• Direct and manage daily field production for in-house crews, assessors, and assigned subcontractors.
• Visit each active in-house job daily, unless the Director approves an alternate coverage plan, and document progress, conditions, deficiencies, and next steps.
• Ensure required progress and completion photographs are taken, labeled, and saved to the appropriate project file.
• Coordinate final move-in or client return-to-work-area activities, punch-list completion, touch-up work, and final job readiness.
• Develop Crew Chiefs as working leaders by assigning clear authority for daily crew direction, material readiness, job documentation, quality checks, and job-site problem-solving rather than requiring routine decisions to be elevated.
• Conduct regular site visits before, during, and after construction to verify readiness, progress, safety, quality, and completion.
• Provide hands-on technical guidance to Crew Chiefs, Hazard Reduction Workers, assessors, and other field staff.
• Oversee lead-safe work practices and other federal, state and local regulatory compliance, general job-site safety, vehicle and tool readiness, and compliance with applicable program requirements.
• Help troubleshoot difficult site conditions, production delays, material concerns, client-access issues, and technical questions.
• Coordinate staffing and field coverage for assessments, installations, inspections, and corrective work.
• Ensure job sites are properly staged and that crews have the tools, equipment, materials, documents, and information needed to complete assigned work.
• Prepare selected homes and job sites for press visits, funder visits, research activities, and other public-facing events in coordination with the Director and Project Manager.

Staff Supervision and Performance

• Recommend hiring, discipline, promotion, or termination actions for field and assessment staff and participate in those processes; final hiring and termination authority remains with the Director and Human Resources.
• Directly supervise Crew Chiefs, Hazard Reduction Workers, assessors, and other assigned field staff.
• Set clear daily and weekly expectations for productivity, quality, conduct, documentation, vehicle care, tool management, and job-site performance.
• Monitor attendance, time allocation, certifications, required training, and compliance with Department policies.
• Provide coaching, corrective guidance, and performance feedback; document concerns and work with the Director on formal performance actions when necessary.
• Review crew and assessor workloads and adjust assignments to support production goals and program deadlines.
• Help build a professional, accountable, and respectful field culture focused on safety, quality, and service to clients.
• Maintain a positive working atmosphere by all Housing Intervention Services team members in order to keep efforts focused on the mission of the organization.

Scopes, Pricing, and Cost Control

• Approve complex technical scopes and cost estimates within delegated authority, including weatherization projects, scopes that braid multiple funding sources, and scopes involving significant construction, health-and-safety, or eligibility considerations.
• Provide technical review or final recommendation to the Director when a scope exceeds delegated authority, presents unusual risk, or requires a program exception.
• Approve technical information used in permit applications and respond to technical questions from permitting authorities.
• Review complex scopes of work for technical accuracy, constructability, program eligibility, and completeness before work is assigned.
• Work with assessors, auditors, inspectors, contractors, and Department leadership to resolve scope questions and identify appropriate measures.
• Develop or review cost estimates, contractor bids, labor projections, and material needs.
• Perform cost comparisons among contractor proposals, internal crew costs, material options, and allowable program pricing.
• Recommend the most practical and cost-effective approach while maintaining required quality and program standards.
• Review change requests, unforeseen conditions, and added work before recommending approval to the Director.

Workflow, Scheduling, and Department Operations

• Monitor unit production benchmarks, identify variance from grant or contract timelines, and adjust field schedules, staffing, and production sequencing in concert with the Director.
• Assist the Director with production planning, workflow development, staffing needs, and achievement of grant and contract benchmarks.
• Coordinate closely with the Project Manager and Client Coordinator so that client communication, scheduling, contractor assignments, assessments, and field work remain aligned.
• Review production schedules and job status reports, identify delays or bottlenecks, and implement practical solutions.
• Help establish priorities for in-house crews, assessors, subcontractors, inspections, and corrective work.
• Participate in regular production and program meetings and provide clear updates on field progress, staffing, quality, costs, and risks.
• Assist with inventory planning and major material purchasing, including windows, doors, appliances, and specialty equipment.

Quality Control and Quality Assurance

• Manage day-to-day quality control for assessments, scopes, installations, construction work, and required documentation.
• Conduct or coordinate in-progress and final inspections and verify that deficiencies are corrected.
• Review completed work for compliance with approved scopes, manufacturer requirements, program standards, lead-safe practices, and applicable codes.
• Identify recurring quality issues and develop corrective actions, training, or process improvements.
• Support formal quality assurance reviews, monitoring visits, file reviews, and responses to funder or program findings.
• Maintain records of inspections, corrective work, and quality trends.

Program Billing, Invoicing, and Budget Support

• Create purchase orders and cost estimates when needed and review purchase orders and subcontractor cost estimates prepared by other staff for technical and cost accuracy; all purchase orders require final approval by the Director.
• Process contractor invoices and submit approved invoices for payment when needed, serving as a backup to the Project Manager and confirming completion, scope, pricing, and authorized changes.
• Prepare, review, or approve program invoices and reimbursement packages for weatherization, electrification, lead hazard reduction, healthy homes, rehabilitation, and other assigned programs.
• Verify that completed measures, labor, materials, contractor invoices, inspections, and required supporting documents are accurate and eligible for reimbursement in accordance with program requirements and applicable standards.
• Work with Finance Department and program staff to ensure timely timesheet and purchase adherence process adherence, and resolve billing questions, missing documentation, disallowed costs, or payment delays.
• Assist the Director with Department budgets, production forecasts, labor allocation, material planning, and monitoring actual costs against available funding.
• Provide cost and production information needed for financial reports, grant management, and program decision-making.

Program Planning and Grant Support

• Attend higher-level conferences, technical meetings, program workgroups, and partner meetings when assigned to represent the Department's technical and operational interests as assigned.
• Assist the Director with planning for future grants, contracts, and program expansion.
• Provide realistic production assumptions, staffing plans, cost estimates, equipment needs, material projections, and implementation timelines.
• Help review proposed program requirements and identify operational, technical, training, or compliance needs before implementation.
• Assist with the design and documentation of workflows for new or revised programs.
• Support the coordination of braided funding when multiple programs contribute to the work performed in a home.

Training and Staff Development

• Assist the Director in identifying technical, compliance, safety, and performance-related training needs.
• Help develop annual and project-specific training and professional development plans for crews, assessors, coordinators, and other Department staff.
• Prepare or assist with training materials, field demonstrations, procedures, checklists, and job aids.
• Conduct or coordinate hands-on training related to construction practices, lead safety, weatherization, assessment procedures, quality control, documentation, and Department standards.
• Monitor required credentials and help ensure that staff certifications and accreditations remain current.

Compliance and Documentation

• Maintain working knowledge of applicable federal, state, local, grant, contract, and organizational requirements.
• Ensure that field staff follow approved procedures and that required project, safety, inspection, and labor documentation is complete and timely.
• Assist with preparation for audits, monitoring visits, program reviews, and corrective-action responses.
• Recommend updates to Department policies, procedures, forms, and field practices when requirements or operational needs change.

Role Relationships

• Collaboration Standard: Work respectfully and cooperatively with the Director, Project Manager, Client Coordinator, and field staff; technical direction and administrative coordination must remain aligned and disagreements must be elevated through the established reporting structure.
• Director: Reports to and assists the Director with Department leadership, budgeting, program planning, performance, and strategic decisions.
• Project Manager: Works with the Project Manager on project tracking, scheduling, documentation, and coordination. The Production Manager provides technical direction and field-production guidance to support consistent execution of Department priorities.
• Client Coordinator: Provides production information and priorities needed for client communication, scheduling, contractor coordination, purchase orders, and invoicing.
• Field Staff and Assessors: Directly supervises work assignments, performance, quality, safety, training, and daily operations.
• Finance and Program Staff: Coordinates on billing, cost documentation, grant requirements, reporting, and reimbursement.

Minimum Qualifications

• Demonstrated ability to understand and review residential energy models, audit software outputs, savings calculations, and related program documentation.
• Deep experience across housing intervention programs, preferably including grant funded programs and weatherization programs that require integrated funding streams, detailed eligibility rules, technical modeling, and layered documentation.
• At least five years of progressively responsible experience in residential construction, housing rehabilitation, weatherization, lead hazard reduction, healthy homes, or a related field.
• At least three years of experience supervising construction crews, assessors, contractors, or other field staff.
• Demonstrated ability to read, develop, and review scopes of work, construction estimates, contractor proposals, invoices, and technical documents.
• Experience with job-site management, quality control, staff performance management, scheduling, budgeting, and cost comparison.
• Working knowledge of residential building systems, construction methods, materials, tools, equipment, and common health and safety hazards.
• Strong problem-solving, leadership, communication, documentation, and conflict-resolution skills.
• Ability to move between office work and active job sites and to manage multiple programs and priorities.
• Proficiency with Microsoft Outlook, Word, and Excel and the ability to learn program, estimating, and data-management systems.
• High school diploma or equivalent.
• Valid driver's license, access to reliable transportation, and required automobile insurance.
• Obtain and maintain Maryland Lead Supervisor, EPA RRP Renovator and OSHA 30-Hour Construction Safety credentials, along with any additional certifications required by assigned programs such as BPI Energy Auditor and BPI Quality Control Inspector. Initial trainings and ongoing certification maintenance costs are paid for by GHHI.

Preferred Qualifications

• Bachelor's degree in construction management, business, engineering, public administration, or a related field; substantial equivalent experience will be considered.
• Advanced building-science, energy-modeling, or quality-control training beyond the required credentials.
• Experience with Maryland weatherization, EMPOWER, lead hazard reduction, healthy homes, aging-in-place, or publicly funded housing rehabilitation programs.
• Experience preparing program reimbursement requests or invoices for grant-funded construction work.
• Experience supporting grant proposals, production planning, braided funding, or program start-up.

Physical and Work Requirements

This position requires regular travel to occupied residential properties and active construction sites. The employee must be able to walk through uneven or confined areas, use stairs, inspect work at varying heights, wear required personal protective equipment, and occasionally lift or move job-related materials and equipment. The work schedule is expected to be approximately 50% field-based and 50% office-based, but the balance may shift based on production needs, emergencies, inspections, and program deadlines.

Additional Information

This is a full-time, exempt position based in Baltimore, Maryland, with benefits and salary commensurate with experience. GHHI is a nonprofit organization dedicated to creating healthy, safe, and energy-efficient homes and is an equal opportunity employer.