Senior Business Intelligence Analyst (Credit Card Account Engagement)

Job-ID: 32609Category: Business Intelligence Analytics (Org wide)Location: Vienna, VA, United States; Pensacola, FL, United States; Winchester, VA, United StatesWorkplace: HybridSchedule: Full time, Regular HoursPosted: 2026-10-14Closes: 2026-10-22Targeted Salary Range: $97,800 - $143,000 annuallySupport business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.Qualifications5+ years of experience in data analysis and reportingComplete knowledge and understanding of business area/specializationAdvanced skill using business intelligence applications and/or cloud servicesAdvanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendorsAdvanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysisAdvanced skill in complex data manipulation across multiple tablesEffective data integration, cleaning and validation skillsSkill communicating data analysis and visualizations to nontechnical and senior audiencesSkill with data analysis tools and programming languages such as Python, RIntermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and wordsResearch skillsInterpersonal skillsDesired QualificationsBachelor's Degree in Business Administration, Statistics, or related field, or equivalent combination of education, training, and experienceAdditional InformationHours:Monday - Friday, 8:00AM - 4:30PM CTLocations: 820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602ResponsibilitiesCollect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performanceIdentify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisionsDevelop, maintain, and manage advanced reporting, dashboards, and BI solutionsProduce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problemsUse analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiativesCommunicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performanceProvide reporting solutions and respond to ad-hoc report requests within the business areaCreate specifications for reports and analysis based on business needs and required or available data elementsBuild working relationships with team members and subject matter expertsLead small projects and initiativesAbout the companyNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.