Fulfillment Associate - On-site

Job Description

Job Description

Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery.

• Community First: We've served 500k collectors and foster an active community of over 125k+ Discord members.

• Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing.

• Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world.

Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place.

Role Description

The Fulfillment Associate is responsible for ensuring that customer orders are processed efficiently, accurately, and in a timely manner. This role involves a range of tasks from inventory management to packing and shipping orders.

Key Responsibilities

• Order Processing - Accurately pick items from inventory based on customer orders.

• Quality Control - Inspect products for defects or damages before packaging.

• Packaging - Securely package products to prevent damage during transit.

• Inventory Management - Restock inventory and assist in conducting inventory audits.

• Shipping - Label and ship packages, ensuring that the correct carrier service is used.

• Returns Processing - Handle returns, inspecting returned items, and restocking as appropriate.

• Documentation - Maintain accurate records of inventory and orders processed.

• Customer Service - Assist with customer inquiries related to shipping and order status.

• Team Collaboration - Work closely with team members to meet daily fulfillment targets.

Qualifications

• Education : High school diploma or equivalent.

• Experience : Prior experience in warehouse operations, inventory management, or a related field is a plus.

• Technical Skills : Basic computer proficiency, including familiarity with inventory software and systems.

• Physical Requirements : Ability to lift up to 50 lbs and stand for extended periods throughout the day.

• Attention to Detail : Keen eye for detail to ensure accuracy in order processing and inventory management.

• Communication Skills : Strong verbal and written communication abilities to effectively interact with team members and provide customer service.

Preferred Skills

• Gaming Interest : A passion for gaming or collectibles is highly beneficial, as it aligns with the company's culture and customer base.

• Problem-Solving Abilities : Capacity to troubleshoot issues during the order fulfillment process quickly.

• Time Management : Efficient in managing time to meet daily targets and handle multiple tasks simultaneously.

• Customer Service Orientation : Experience in customer service, especially in handling customer inquiries and concerns regarding orders.

• Teamwork Skills : Proven ability to work effectively as part of a team to achieve collective goals.

• Adaptability : Comfortable working in a dynamic, fast-paced environment and able to adapt to changing priorities.

Ability to Commute to Warrendale, PA 15086 is required

Work Location: In person

Pay: $14.00 - $16.00 per hour

Company benefits:

• 15 days of accrued PTO

• 7 days of sick-leave, front-loaded at the start of the year

• 10 paid company holidays

• Generous vision, dental, and health benefits, with 97% contribution to premium

• 401k Matching