Sr. Assistant Director Facility Operations

Sr. Assistant Director Facility Operations

Assistant Director of Facility Operations directs the daily operational management of the Facility Operations student staff and manages the departmental communication between Connect2 Facility Management Software and Campus Recreation. Responsible for assisting in the management of the departmental scheduling and inventory management software (Connect2) and managing all recreational facility bookings through the Fusion Portal (Active Illini).

Facility Operations Supervision (40%)

• Administer a comprehensive Facility Operations program/team. In conjunction with the Assistant Director of Fitness and Wellness Programs, develop and implement training materials to educate student staff on the purpose of each type of fitness equipment and how to assist patrons with using them safely. Communicate regularly with patrons regarding current Campus Rec events, facility hours, programs, services and facility policies via direct email and other marketing efforts to enhance overall member satisfaction.
• Manage the hiring, training, supervising and evaluating Facility Operations Staff including: Graduate hourly program lead, Student Coordinators, Building Managers, Facility Supervisors, and Facility Assistants. Determine staffing needs and hire qualified candidates based upon certifications, experience, skills and ability to contribute to the diverse needs of the University of Illinois and Campus Recreation. Ensure that employees are well-versed in Campus Recreation policies and procedures. Provide oversight of personnel evaluation via random shift audits and observations from professional and leadership staff resulting in feedback and corrective actions as appropriate. Develop content for and ensure the administration of monthly FA and FS meetings. Prioritize tasks and assign/delegate duties to part-time employees.
• In conjunction with the Senior Assistant Director of Member Services, provide student development to student-staff; this includes the development and implementation of training. Serve as primary point of contact for student facility operations employees. Establish training materials, manuals, and activities for all member services student employees, including Graduate Hourly Program Lead, Program Area Assistants, Facility Supervisors, and Facility Assistants.
• Provide updates to the Evening Member Services Coordinator on all Facility Operations student staff-related expectations. Provide updates and feedback for the bookings management plan to ensure minimal disruption to campus recreation activities.
• Collaborate with the Fitness/Member Services teams to ensure all ARC and CRCE student staff are aware of operational changes, updates, and expectations and can work effectively as a team. In conjunction with the Risk Management and SATech, streamline the use and implementation of Connect2 software and webtools report forms. Under the direction of the Associate Director of Member Services, Assessment, and Student Development, provide recommendations for the department's student development model as it pertains to facility operations. Recruit, hire, train, and manage a Graduate hourly program lead for facility operations whose responsibilities are to assist with hiring, training, and managing facility assistant and facility supervisor student staff. In conjunction with the Senior Assistant Director of Member Services and Coordinator of member services, oversee the hiring, training, and managing of the building manager staff.

Bookings (30%)

• Develop and implement a comprehensive bookings management plan to ensure minimal disruption to campus recreation activities.
• Collaborate with Event Management and Intramural Sports to gather all information pertaining to semesterly and annual events occurring within ARC and CRCE.
• Meet regularly with Event Management and Intramural Sports to ensure all changes to the bookings schedule are accurate and known by all stakeholders.
• Use the above information to create a schedule of booking offerings for courts, multipurpose rooms, and reflection and recovery room.
• Manage bookings by ensuring there are no double bookings when events such as intramural sports, classes, trainings, and otherwise special events are occurring. Develop a schedule for monitoring bookings on a daily basis alongside student program assistant or student leadership staff.

Inventory Management and Staff Scheduling Software: (20%)

• Serve as subject matter expert for the Connect2 staff scheduling (C2MyTime) software for all campus recreation staff. Develop and implement a comprehensive Connect2MyTime Scheduling Management training and consultation program. Obtain and Create training videos for current and new professional staff members to help them navigate how to build and manage student staff schedules. Develop and implement a Summer Connect2 Series to discuss updates and reminders for various Connect2MyTime tasks. Develop and implement an onboarding Connect2MyTime training program for all new professional staff who oversee student staff to learn the scheduling responsibilities for their respective program area. Provide assistance and consultation to all professional staff for inquiries related to Connect2MyTime. Remain up to date on all updates and changes to the Connect2MyTime platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed.
• Serve as subject matter expert for the Connect2 inventory management (C2IT) software for all campus recreation staff. Develop and implement a comprehensive C2IT Inventory Management training and consultation program Obtain and Create training videos for current and new professional staff members to help them navigate how to conduct inventory management using C2IT. Develop and implement a Summer Connect2 Series to discuss updates and reminders for various C2IT tasks. Direct Facility Maintenance Staff toward the C2IT Education series/course on the Connect2 Cloud Site. Provide assistance and consultation to all professional staff for inquiries related to C2IT. Remain up to date on all updates and changes to the C2IT platform and relay that information to the professional staff via email, all-staff meeting presentations, and one on one discussions as needed.
• Develop and implement a staff scheduling system to ensure that all campus recreation staff are able to be scheduled in a way that permits cross-program area scheduling. In conjunction with the Assistant Director of Aquatics and Risk management, ensure that all injury/illness and incident reports are followed up on and are being filled out properly by all departmental student staff.

Departmental Duties: (10%)

• In conjunction with the Associate Director of Member Services, Assessment, and Student Development, Collect, Analyze, and Report assessment data related to facility operations.
• Manage an annual budget for facility operations and Connect2 related efforts.
• Attend State and regional leadership conferences and workshops, including accompanying student participants.
• Serve as primary point of contact for facility operations employment inquiries.
• In conjunction with Risk Management and HR, monitor and ensure compliance of required staff certifications.
• Chair or Co-Chair, as assigned, department-wide searches for students and professional staff.
• Serve on Department, Division and/or University committees as assigned.
• Manage special projects, as assigned, that support the overall mission of Campus Recreation.
• Participate as a member of the Campus Recreation Professional Staff in the development and implementation of policies and procedures.
• Participate in the development of programs, departmental objectives, and long-range planning by performing research, providing recommendations, and implementing plans as appropriate.

Physical Demands and Working Conditions The employee may be subjected to various physical demands to move or transfer items occasionally weighing up to fifty (50) pounds. Work Schedule, Travel, or Other Job Expectations Occasional work performed outside of scheduled business hours for events, workshops, etc.

Minimum Qualifications Bachelor's degree in Higher Education, Recreation, Sports and Tourism or related field. A total of three (3) years (36 months) in education, training and/or work experience in facility operations. Demonstrated experience supervising student staff in a higher education setting.

Preferred Qualifications Master's degree in Higher Education, Recreation, Sports and Tourism or related field. Two (2) years of work experience performing reservation or bookings management and/or Facility Operations related work within a Campus Recreation setting.

Knowledge, Skills and Abilities Skill in effective communication. Ability to understand information and presented ideas. Ability to develop goals and plans to prioritize, organize, and accomplish work. Ability to work effectively with staff, the public, and outside constituency groups. Ability to effectively plan, delegate, and supervise the work of others. Ability to work independently and exercise judgment in order to be able to analyze and investigate a variety of questions or problems. Ability to analyze and develop guidelines, procedures and systems.

Appointment Information This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after November 16, 2026. Salary is $70,000 - $76,000 and is commensurate with experience. This position is not eligible for any type of sponsorship for work authorization.

Application Procedures & Deadline Information Applications must be received by 6:00 pm (Central Time) on November 8, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Gina Moton at View email address on click.appcast.io.