General Manager

Job Description

Job Description

About Company:

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we're not just offering jobs-we're offering the chance to be part of something bigger. We're looking for individuals who want to innovate, inspire, and lead in a company that's shaping the future of franchising worldwide.

For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we're just getting started, and we want you to be a part of our next chapter. Whether you're just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.

Our headquarters in West Palm Beach, FL is more than just an office-it's a hub of creativity, collaboration, and community. Here, you'll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you'll be surrounded by people who are passionate about what they do and driven to make a difference.

At UFG, we're proud to be recognized as the #1 Best Place to Work in South Florida (Large Company Division, 2026) , reflecting our people-first culture and commitment to creating an exceptional employee experience.

This is more than a career-it's a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That's why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.

Are you ready to make your mark? Join us at UFG and be part of a team that's changing the world, one franchise at a time.

About the Role: 

The Restaurant Manager is responsible for the overall operational performance, guest experience, team development, and financial success of the restaurant. This position provides leadership and direction to ensure compliance with brand standards while creating a culture of hospitality, accountability, and operational excellence.

Responsibilities:

• Oversee daily restaurant operations and execution of brand standards.
• Drive sales growth, profitability, and guest satisfaction.
• Hire, train, coach, and develop team members and managers.
• Train new and existing Franchisees and Managers
• Responsible for achieving People, Performance, and Profit targets according to company standards
• Exemplify Quality Leadership traits and develop these traits in your team
• Conduct performance reviews and ongoing coaching conversations.
• Manage labor scheduling and staffing levels.
• Control food, beverage, labor, and operating costs.
• Ensure compliance with health, safety, and sanitation regulations.
• Resolve guest concerns promptly and professionally.
• Maintain inventory controls, ordering processes, and product quality.
• Prepare operational, sales, labor, and productivity reports.
• Lead local restaurant marketing and community engagement efforts.
• Maintain facilities, equipment, and overall restaurant appearance.
• All other tasks as assigned by supervisor

Performance Expectations and Key Performance Indicators (KPIs):

• Achieve restaurant sales and budget targets.
• Maintain labor costs within company-approved targets.
• Maintain food and beverage costs within approved targets.
• Guest satisfaction score of 90% or higher.
• Brand standards and operations audit score of 90% or higher.
• 100% completion of required training programs.
• Maintain appropriate staffing and management coverage.
• Timely completion of all reports, inventory counts, and compliance requirements.
• Reduce turnover through effective leadership and development.
• Maintain health department compliance and food safety standards.

Qualifications:

• High School Diploma or GED required. Associate or Bachelor degree preferred. Minimum 2-5 years of restaurant management experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of organization.
• Proficient in Microsoft Office, POS systems, scheduling software, inventory systems, and restaurant management software.
• ServSafe or Food Manager Certification preferred or ability to obtain.

Apply today!

All your information will be kept confidential according to EEO guidelines.