Logistics Coordinator

Job Description

Job Description

Logistics Coordinator
Location: Cranberry Township, PA
Job Type: Full-Time

At Knichel Logistics, we are dedicated to delivering exceptional logistics solutions through intermodal, truckload, and LTL services. We are seeking a Logistics Coordinator to play a critical role in ensuring seamless execution of shipments while living out our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing .

About Us:
From the food and beverages that stock our shelves, to electronics and everything in between, Knichel Logistics arranges the transportation of consumer goods throughout North America. We are a fast growing, woman-owned and operated, non-asset-based 3rd Party Logistics Provider headquartered in Cranberry Township, PA.

Key Responsibilities:

• Accurately enter customer orders into internal systems in a timely manner.
• Monitor, track, and trace shipments to proactively provide updates to customers and internal stakeholders.
• Confirm pick-ups and deliveries with carrier partners to ensure successful execution and identify potential issues early.
• Monitor driver detention and promptly notify appropriate parties to help customers mitigate charges.
• Update customer shipment portals with timely and accurate information.
• Identify and escalate service issues or risk of failure to appropriate internal contacts such as Account Managers.
• Provide world-class customer service through phone and email communication with carriers and customers.
• Support department goals and contribute to a positive, team-focused environment.
• Perform other duties as assigned to support Knichel’s operational excellence and customer satisfaction.

What We are Looking For:

• Education:
  • High school diploma or equivalent. Bachelor’s degree in business, logistics, supply chain management, or a related field (preferred).
• Experience:
  • Entry-level role; no prior experience required.
  • 1 year in logistics, customer service, or hospitality (preferred)
• Skills:
  • Strong communication and relationship-building skills
  • Detail-oriented with a focus on accuracy and timely follow-through
  • Able to thrive in a team environment and contribute to shared success
  • Comfortable working in a fast-paced, technology-driven setting
  • Familiarity with Microsoft 365 products

What We Offer

• Play a key role in delivering best in class service to our customers.
• A collaborative work environment with-in our brand-new headquarters in Cranberry Township, PA.
• Competitive compensation and benefits package.

Are You Ready?
If you’re a proactive problem-solver with a customer-first mindset, we’d love to hear from you!