ServiceNow Lead

Job Locations US-GA-Home Requisition ID View phone number on click.appcast.io Position Category Engineering Clearance Public Trust Responsibilities We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization at a large enterprise scale. The ideal candidate will have a proven track record in engineering and administrating ServiceNow in a DevSecOps cloud environment. The lead must have deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and AWS cloud environments with proven experience to develop APIs to integrate ServiceNow to multiple SaaS tools. As a ServiceNow Engineer Lead, you will work closely with cross‑functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with our business and platform needs. You will be required to take requirements, develop solutions, document thorough Agile or Project Management plans, and lead a team to meet deliverables and outcomes on time. The position requires you to create and deliver presentations to the customer in addition to having development and engineering skills. You will work with a federal customer and collaborate closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction. ServiceNow Development and Automation Develop using a DevSecOps model Build integrations Automate workflows Write server‑side and client‑side scripts Create and modify tables Support the integration of ServiceNow with other critical Enterprise Services like GitLab CICD and Datadog. Create ServiceNow Automated Workflows providing advanced integration capabilities eliminating manual tasks Integrated Enterprise Platform Support and integrate AWS infrastructure components within ServiceNow modules (e.g., discovery, monitoring, automation). Help develop automation and orchestration using ServiceNow for AWS environments. Build user‑friendly forms and reports Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data. Ensure CMDB is current and accurately reflects the on‑prem and cloud environments. Cloud & AWS Support and integrate AWS infrastructure components within ServiceNow modules. Help develop automation and orchestration using ServiceNow for AWS environments. Build user‑friendly forms and reports. Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data. Ensure CMDB remains current and accurate. ServiceNow Implementation & Management Lead end‑to‑end implementation, configuration, customization of ServiceNow modules, and integration with other tools via APIs. Design, solve, and develop technical documentation. Lead Agile or Project Management planning sessions and present progress on activities and accomplishments. Lead other team members to ensure deadlines are met. Drive adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities. Develop and maintain workflows, automation rules, integrations, and reports. Serve as the primary point of contact for all things ServiceNow within the organization. Make key strategic decisions regarding retaining current processes vs. adopting ServiceNow best practices. Leadership & Team Management Create and deliver presentations to the customer. Provide technical leadership to a team of ServiceNow administrators and developers. Guide project planning, resource allocation, and prioritization for ServiceNow initiatives. Collaborate with business stakeholders to gather requirements and translate them into functional solutions. Process Improvement & Governance Define best practices and governance for ServiceNow use across departments. Identify opportunities to improve efficiency, automation, and user experience. Maintain compliance with ITIL and organizational standards. Communications Communicate clearly and consistently with internal teams and external customers to ensure alignment, transparency, and success of ServiceNow‑related projects. This position is customer‑facing and requires presenting ideas to the customer. Qualifications Required Qualifications: Bachelor’s degree and 8 years of experience or 12 years of experience and a HS Diploma/Equivalent. 8 years of hands‑on experience with DevSecOps Engineering and Automation as well as ServiceNow implementation and administration. Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery. 8 years of experience in technical leadership or team leadership. Solid understanding of digital infrastructure including servers, storage, and networking. Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools. Strong analytical, problem‑solving, and communication skills. Familiarity with ITIL frameworks and best practices. Experience integrating ServiceNow with third‑party tools and APIs. Expertise in DevOps practices and CI/CD pipelines. Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization. Must be a US Citizen. Must be able to obtain and maintain a Public Trust Clearance. Preferred Qualifications: AWS Certifications (e.g., Solutions Architect Associate) – a plus. ServiceNow certifications (e.g., CSA, CIS‑ITSM, or similar) are highly desirable. Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law. #J-18808-Ljbffr Peraton