Bilingual Office Manager (DUI Program)

Job Description

Job Description

Zona Seca, Inc. is seeking an organized, empathetic, and detail-oriented Bilingual Office Manager to oversee the front- and back-office operations of our state-licensed DUI and substance abuse treatment program. The Office Manager acts as the central hub for client intake, scheduling, California DMV and court-mandated compliance tracking, billing, and staff administrative support. You will maintain a welcoming, professional, and confidential environment for participants while ensuring all clinic records align with California Title 9 and county behavioral health standards. This is a 32-hour per week position, and we cover 100% of health, dental, vision and life insurance for the employee. We also provide a 403-b plan with a match.

Key Responsibilities

• Client Intake & Front Office Management:
• • Welcome court-referred and DMV-referred DUI program participants.
  • Manage enrollment paperwork, program fee agreements, payment collections, and payment plans.
  • Provide clear, compassionate guidance in English and Spanish regarding program rules, class schedules, and completion milestones.
• Compliance & Record Keeping:
• • Maintain accurate electronic health records (EHR) and physical files in compliance with California DUI program regulations and confidentiality laws (HIPAA/42 CFR Part 2).
  • Track client attendance, missed sessions, and make-up classes.
  • Prepare routine reporting for county probation departments, courts, and the California DMV.
• Administrative & Staff Support:
• • Supervise or coordinate front-desk administrative staff.
  • Manage office inventory, equipment maintenance, and facility scheduling for counseling and educational groups.
  • Coordinate with counselors and the Program Coordinator to streamline client flow and handle escalated customer service inquiries.

Qualifications

• Education & Experience:
• • High school diploma or GED required; Associate’s or Bachelor’s degree in Business Administration, Healthcare Management, or a Human Services field is a plus.
  • Minimum of 2+ years of office management, administrative supervision, or front-desk coordination experience—ideally within a behavioral health, medical, or California DUI/substance abuse program.
• Language Skills:
• • Demonstrated full professional bilingual fluency in English and Spanish (spoken, read, and written).
• Technical & Administrative Skills:
• • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic record/scheduling software.
  • Working knowledge of (or ability to quickly learn) California Title 9 DUI program requirements.
  • Strong organizational, problem-solving, and de-escalation skills in a high-volume public-facing environment.

Zona Seca, Inc. (or dry place) is proud to have been a partner in the community for 56 years, helping local communities become drug-free while educating residents, young and old, about the perils of alcohol, drugs and domestic violence. The agency has served more than 100,000 people to date, and that number grows every day.

Company Description

Zona Seca, Inc. (or dry place) is proud to have been a partner in the community for 56 years, helping local communities become drug-free while educating residents, young and old, about the perils of alcohol, drugs and domestic violence. The agency has served more than 100,000 people to date, and that number grows every day.