IT Systems Administrator

POSITION SUMMARY
We’re hiring an IT Systems Administrator to keep our day-to-day technology running smoothly and to serve as the first point of contact for our team’s IT needs. This is a hands-on, individual-contributor role reporting to our Technology Director.
You’ll handle help desk support, employee onboarding, access control, and our core phone and communication systems. More advanced infrastructure, vendor, and purchasing decisions are owned by the Technology Director — your job is to execute reliably, follow established protocols, and communicate clearly with contractors when needed.
The ideal candidate is dependable, organized, and a strong communicator who enjoys solving everyday technical problems and supporting their colleagues.

KEY RESPONSIBILITIES
Help Desk & End-User Support

Respond to and resolve IT support tickets for employees and field technicians.

Troubleshoot hardware, software, and connectivity issues.
Onboarding & Access Provisioning

Set up new employees and technicians following established protocols — accounts, devices, and appropriate system access.

Building Access Control

Administer the building security/access system.

Grant, modify, and revoke employee access and adjust access windows as requested.
Security Camera Support

Pull and provide security camera footage when requested by authorized personnel.
Phone System (Five9)

Administer day-to-day Five9 tasks, including creating and routing phone numbers.

Support basic campaign management.
Asset Tracking

Maintain accurate inventory records for company technology — iPads, laptops, cell phones, and related equipment.

Support the Technology Director with purchasing as directed.
Contractor Coordination

Maintain working familiarity with our network environment (firewalls, switches) sufficient to communicate effectively with contractors and the Technology Director.

Complex work (e.g., low-voltage cabling, network configuration) is handled by subcontractors under the Director’s oversight.

REQUIRED QUALIFICATIONS
1–3 years of IT support, help desk, or systems administration experience.

Solid working knowledge of Windows and common business software and hardware.

Experience using a help desk / ticketing system.

Strong troubleshooting skills and a customer-service mindset.

Excellent organization and attention to detail, especially for asset tracking and access management.

Clear written and verbal communication.

Ability to work on-site in the DFW area.

PREFERRED QUALIFICATIONS
Familiarity with access control / building security systems.

Experience with Five9 or a similar cloud phone/contact-center platform.

Basic familiarity with network hardware (firewalls, switches) — enough to coordinate with contractors.

Experience supporting mobile device fleets (iPads, company phones).

Relevant certifications (e.g., CompTIA A+, Network+) are a plus but not required.

WHAT SUCCESS LOOKS LIKE
In the first 90 days, you’ll be confidently resolving day-to-day tickets, smoothly onboarding new team members, managing building access, and keeping asset records current — all with minimal direction. You’ll be a reliable, go-to resource for your colleagues and a dependable partner to the Technology Director.