Technical Support

Job Description

Job Description

IT Support Technician

Location: Wappingers Falls, NY (On-Site, 5 Days/Week)

Schedule: 35 Hours/Week (Flexible)

Pay: $20/$22 hour

Overview

Looking to break into IT? This is a hands-on entry-level support role where you’ll gain real-world experience supporting enterprise systems, internal users, and field technicians. Ideal for recent grads, candidates with certifications, or anyone looking to launch a long-term IT career.

You’ll be the first point of contact for technical issues—learning fast, building foundational skills, and getting exposure to tools used in corporate IT environments.

What You’ll Do

• Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals
• Troubleshoot hardware, software, and network issues (Windows, Office 365, VPN)
• Support user onboarding/offboarding (account setup, equipment provisioning)
• Assist remote users and field technicians across multiple locations
• Track and manage tickets using ServiceNow or similar systems
• Escalate complex issues to senior IT staff as needed
• Deliver strong customer service and clear communication to end users

What We’re Looking For

• Recent IT certification (CompTIA A+, Google IT Support) or related education
• Strong communication and customer service skills
• Basic understanding of troubleshooting Windows systems and common IT issues
• Ability to work on-site 5 days/week
• Eagerness to learn and grow in IT

Nice to Have

• Internship or prior help desk experience
• Exposure to ticketing systems (ServiceNow, Zendesk, etc.)
• Experience supporting remote user

This is a Contract position based out of Wappingers Falls, NY.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wappingers Falls,NY.

This position is anticipated to close on Jun 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.