Service Parts Associate

Job Summary:

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.

We are looking for a talented Parts Professional to join our Distribution business in (Fresno, CA).

Will make an impact in the following ways:

• Assistcustomersatthepartscounter,overthephone,andthroughemailwithpartsinquiriesandorders
• Sourceandidentifypartsusingcatalogs,systems,andinternalresourcestomeetcustomerneeds
• Processcustomertransactionsincludingcash,check,andcreditcardpayments
• Supportshipping,receiving,inventorymanagement,andwarehouseactivities
• Maintainaccuraterecordsandprocessrequiredpaperworkrelatedtopartssalesandorders
• Buildstrongrelationshipswithinternalandexternalcustomersbyprovidingtimelysupport
• AdheretoCumminsHealth,Safety&Environmentalpolicies

In order to be successful in this role you will need the following:

• Experienceincustomerservice,partssales,warehouseoperations,orinventorymanagement
• Abilitytoidentifyandsourcepartsusingcatalogs,systems,andotherresources
• Strongcommunicationandcustomerserviceskills
• ProficiencywithMicrosoftOfficeapplicationsandcomputersystems
• Experienceprocessingorders,handlingtransactions,andmaintainingaccuraterecords
• Abilitytomanagemultipleprioritiesinafast-pacedenvironment
• Highschooldiplomaorequivalentrequired

Greet customers warmly, assess their needs, and provide accurate information about products and services. Operate cash registers, process cash and credit card transactions. Answer incoming phone calls, respond to basic email inquiries, and direct customers to the appropriate department. Maintain a clean, organized, and well-stocked front counter to ensure a professional and welcoming environment. Resolve customer questions, concerns, and complaints professionally, escalating complex issues to management when necessary . Able to support service team with parts when needed.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Office

Min Salary $48800

Max Salary $73200

ReqID 2434810

Relocation Package Yes

100% On-Site No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.