Notice-to-Show-Cause Specialist

Notice-To-Show-Cause Specialist

Agency: 695 OKLAHOMA TAX COMMISSION

Supervisory Organization: Notice to Show Cause

Job Type: Regular

Compensation: Salary - $51,833

WHY YOU'LL LOVE IT HERE!

TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our About Us page to learn why we are passionate about tax compliance and believe it is the career for you!

There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:

• Generous state-paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• A Retirement Savings Plan with a generous match.
• 15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
• 11 paid holidays a year.
• Paid Maternity leave for eligible employees.
• Employee discounts with a variety of companies and venders.
• A Longevity Bonus for years of service.

JOB SUMMARY

The Notice-To-Show-Cause (NTSC) Specialist plays a critical role in the Collections Division's primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding income and business tax delinquencies/liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for individuals and businesses. This may include serving as primary point of contact for taxpayers on assigned caseloads; coordinating and participating in administrative hearings; monitoring collection activity of third-party outside collection agencies; determining basis of liability; conducting examinations and inspections of various tax records and issuing orders for taxpayers whose licenses or permits are canceled.

DUTIES AND RESPONSIBILITIES

The functions performed by employees in this job family will vary by level, but may include the following:

• Contacts taxpayers by phone, email, or in-person to notify of unpaid business tax liabilities or outstanding delinquencies and advise them on actions required to become tax compliant.
• Determines appropriate method of collection, which may include negotiating and establishing pay plan terms in accordance with section policy and tax laws.
• Resolves and collects unpaid tax liabilities and outstanding delinquencies.
• Establishes payment deadlines and monitors pay plans to ensure terms and conditions are followed.
• Completes all required actions to notify taxpayers of delinquent business taxes.
• Secures payment or initiates legal actions when required by law.
• Sets up businesses for hearings by creating cases within the One Link system.
• Educates taxpayers on the provisions of various tax laws, basis of liability, and assists taxpayers with filing state sales tax and remittance of payment through the online system, OkTAP.
• Provides summaries of findings for management review and corresponds with the taxpayer or representative concerning division and commission inquires.
• Examines, investigates, and reviews records, reports, and management practices to ensure legal compliance with state rules and statutes.
• Reviews applicable laws, regulations, procedures, and financial and administrative controls.
• Evaluates relevant data and aspects of situations and make appropriate decisions.
• Manages and prioritizes assigned caseload and provides services to taxpayers with little supervision.
• Identifies the most appropriate method to complete tasks and meet deadlines.
• May serve as the agency's witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies.
• Assists in projects or tasks as assigned, including those in other sections or divisions.

COMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of

• Basic accounting methods and principles of business tax laws
• Office practices and procedures, including record maintenance
• Business mathematics, spelling, punctuation, and grammar
• Investigation techniques and methods for conducting research
• Computer technology principles, terminology, and automated systems
• Functions and responsibilities of the division

Skills in

• Strong interpersonal skills; active listening
• Verbal & written communication
• Proficient in PC office software, Microsoft Office, desk top tools, and data entry
• Strong analytical, critical thinking, and problem solving skills
• Strong time management and negotiation skills
• Detail-oriented with research and investigative experience

Ability to

• Use computers in reviewing, analyzing, and calculating tax liabilities
• Exercise independent judgment and provide prompt service
• Establish and maintain effective working relationships with others
• Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
• Maintain a professional demeanor in all situations
• Effectively multi-task, set priorities and manage time to meet deadlines
• Work effectively in a fast-paced environment
• Inspect records to determine compliance and determine tax liability
• Interpret and apply policies, procedures, rules and regulations
• Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email

MINIMUM QUALIFICATIONS

Education and Experience requirements at this level consist of

• A bachelor's degree in accounting, finance, business, public administration, or a related field
• AND two (2) years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work
• OR an equivalent combination of education and experience

PREFERRED QUALIFICATIONS

• Three (3) or more years of experience in auditing, accounting, finance, taxation and revenue, credit collections, or investigative work
• Proficiency in Microsoft Office with business application software
• Previous tax or government knowledge
• Experience in OneLink, FAST and/or Gentax software

PHYSICAL DEMANDS

Ability to sit and stand for extended periods of time. Exhibit manual dexterity and hand-eye coordination to operate a computer, keyboard, photocopier, telephone, calculator and other office equipment. Ability to see and read a computer screen and printed material with or without vision aids. Ability to hear and understand speech at normal levels, with or without aids. Ability to communicate clearly. Physical ability to lift up to 15 pounds, to bend, stoop, climb stairs, walk and reach. Duties are normally performed in an office environment with a moderate noise level.

SPECIAL REQUIREMENTS

This position may require occasional travel.

The Oklahoma Tax Commission's normal work hours are Monday through Friday, 7:30am to 4:30pm. This schedule may require minor flexibility based on the needs of the agency.

Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to work BOTH on-site and telework at an off-site location, generally in the applicant's home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.

This position has access to Federal Tax Information (FTI) and is required to uphold the strictest standards of confidentiality as an essential part of its job responsibilities. This includes safeguarding all tax information obtained from records, files, tax returns, and departmental investigations, whether in paper, electronic, or verbal form.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment will be contingent upon successful completion of a fingerprint-based background check, reference check and federal and state tax compliance check